Caseworker II - Office of Homeless Solutions

About This Position

The City of Phoenix Office of Homeless Solutions is seeking creative, data-driven, solutions-oriented professionals to help make a meaningful impact within the homeless services system in the region as a Caseworker II. The Office of Homeless Solutions (OHS) provides support for people experiencing homelessness and is committed to ending homelessness through a comprehensive, regional approach to shelter and heat relief, outreach, supportive and behavioral health services, homelessness prevention, and supportive housing. The Office of Homeless Solutions engages in outreach to individuals, unaccompanied youth, families, and veterans.

Caseworker ll's work with community organizations, neighborhoods, and police, responding to the needs of homeless individuals and families. They provide outreach and meet clients where they are in the community. The Caseworker II develops and implements casework plans and strategies designed to meet client needs and goals in attaining economic self-sufficiency, and social and emotional well-being. Client needs relate to areas such as housing, finances, education, employment, health, and substance abuse.

Work involves engaging, interviewing, triaging, determining eligibility for social services, counseling, conducting site visits; and providing follow-up. Responsibilities include assisting the homeless population in providing emergency temporary shelter, case management, crisis intervention, community outreach, and resources in developing case plans to assist in becoming self-sufficient. Additionally, this position includes assisting with the City's PHX C.A.R.E.S., a coordinated response for neighborhoods and individuals experiencing homelessness through education, resources, and encampment cleanups.

IDEAL CANDIDATE

• Thrives in a fast-paced environment and manage stressful situations with competing deadlines in an accurate and efficient manner.
• Knowledge of responses to traumatic incidents, substance use disorder, behavioral health experience, and grief responses.
• Possess a broad understanding of homeless and housing programs, including outreach, shelter programming, and supportive housing.
• Possess strong computer skills with a working knowledge of all Microsoft applications, including PowerPoint, and procurement procedures.
• Ability to provide peer support services and models.
• Ability to work as a team player and with the homeless population.
• Ability to conduct outreach in neighborhoods and communities throughout the City of Phoenix.
• Ability to de-escalate situations, as needed.
  
  

SALARY

Pay Range: $23.74 - $42.64 per hour.

Hiring Range: $23.74 - $35.08 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Two years of experience in casework management, counseling, working with crime victims, or related activities.
• Bachelor's degree in social work or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience providing customer service to a diverse population.
• Experience conducting outreach in neighborhoods and communities.
• Experience developing case plans in a case management setting.
• Experience working with homeless services organizations directly and developing resources.
• Experience developing resources and/or working with community partners.
• Experience with the coordination of referrals on the issue of homeless services.
• Experience with HMIS and/or documenting and updating client case notes and services provided.
• Experience in providing homeless and crisis intervention services including community based social services and resources.
  
  

RECRUITMENT DATES

Recruitment closes May 5, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Caseworker II, JC:07110, ID# 61336, 04/22/26, USM, DB, Benefits:007.

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.