Telecommunications Operator

Under the supervision of the Emergency Communications Supervisor, the Telecommunicator (TCO) is responsible for providing critical support to the Kyle Police Department’s 24/7 emergency communications center. TCOs handles a wide range of emergency, non-emergency communications, and dispatch of calls for police assistance.

The minimum starting salary is $55,931.00 - $69,074.79* Competitive Benefits* Eligible experience, education, and expertise may provide a greater starting base pay within the full pay range.

• Operate a Computer-Aided Dispatch (CAD) system to receive and process emergency and non-emergency calls.
• Answer 911 and non-emergency calls from the public requesting police services.
• Evaluate and prioritize the nature and location of calls, dispatch appropriate police units per established procedures.
• Maintain continuous communication with field units, track location and status of officers.
• Retrieve and input information into local and state public safety databases.
• Respond to information requests regarding vehicle registration, driving records, and outstanding warrants.
• Monitor multiple radio frequencies and communication channels.
• Operate a variety of equipment, including multi-line telephones, radio consoles, and computer systems.
• Provide callers with pre-arrival safety instructions during critical or hazardous situations.
• Ensure accurate documentation of call details and dispatch activities.
• Perform additional duties as assigned.

Minimum Qualifications:

• High school diploma or GED equivalent.
• Must successfully complete, after hire, training and certification in:
  • TLETS/OMNIXX within 6 months
  • TDD
  • CPR and T-CPR
  • TCOLE Basic Telecommunicator License within 12 months
  • Additional required emergency communication certifications
• Must pass an extensive background investigation.
  • Must meet all Criminal Justice Information Services (CJIS) and Texas Commission on Law Enforcement (TCOLE) requirements.

Preferred Qualifications
 

• Prior experience in public safety communications or dispatching.
• Familiarity with emergency services, police terminology, and CAD systems is desirable.
• Bilingual in English and Spanish preferred but not required.

• Ability to remain calm, focused, and professional in high-stress and fast-paced environments.
• Excellent verbal and written communication skills.
• Ability to accurately interpret and relay critical information between the public and responders.
• Proficiency in operating multiple computer programs and communication systems simultaneously.
• Strong interpersonal skills with the ability to work collaboratively with other departments, agencies, and the public.
• Flexibility to work various shifts including nights, weekends, holidays, emergency events, and overtime as needed.

Physical Demands & Working Conditions:
The duties of this job require the employee frequently to sit for lengthy periods. The employee regularly is required to read, speak, including talking on a telephone, and hear with background noise. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This position description has been prepared to assist in defining job responsibilities, physical demands, and skills needed. It is not intended as a complete list of job duties, responsibilities, and/or essential functions. This description is no intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. The City of Kyle retains and reserves any or all rights to change, modify, amend, add to or delete, form any section of this document as it deems, in its judgment, to be proper.

Salary : $27 - $33