Community Digital Literacy Supervisor

Introduction / Opening

Help shape how our community connects with technology. The City of Hillsboro Library is seeking a Community Digital Literacy Supervisor to lead innovative, community-centered services that expand digital access and build confidence with technology. This is a unique opportunity to develop a growing team and create meaningful impact across the community.

About the Library Department

The Hillsboro Public Library is a dynamic, community-focused system committed to equitable access, lifelong learning, and meaningful engagement. Through programs, partnerships, and public service, the Library connects people to information, technology, and each other in ways that reflect the evolving needs of our diverse community.

Position Overview & Key Responsibilities

The Community Digital Literacy Supervisor leads a team focused on digital literacy, community engagement, and equitable access to technology. This role blends day-to-day supervision with strategic planning, ensuring services are responsive, consistent, and aligned with community needs and City priorities.

What You’ll Be Doing:

• Supervise Community Librarians, Digital Navigators, and related staff
• Provide coaching, performance management, and professional development
• Oversee digital literacy programs, services, and community engagement efforts
• Use data, feedback, and trends to improve services and guide decisions
• Build partnerships with community organizations, schools, and local agencies
• Support staff training and development in digital tools and technology support
• Address complex patron concerns and escalated service issues
• Assist with budgeting, reporting, and operational planning

Current & Upcoming Projects

• Develop and implement a systemwide vision for digital literacy services
• Pilot new approaches to digital navigation, including 1:1 support and workshops
• Expand partnerships to increase digital access for underserved populations
• Build staff training programs to strengthen technology support skills

What You’ll Need to Succeed

We’re looking for a collaborative and adaptable leader who is passionate about digital access and community impact.

• Strong supervisory skills, including coaching and accountability
• Ability to support staff in delivering technology-focused services
• Knowledge of digital literacy practices and barriers to access
• Strong communication skills across diverse audiences
• Ability to analyze community needs and adapt services accordingly
• Experience building partnerships and working across teams
• Customer service mindset with strong problem-solving skills
• Ability to manage multiple priorities in a dynamic environment

Job Classification

For more details, please click on this link for job classification description: Library Supervisor

Acceptable Experience and Training

• Bachelor’s degree in Library Science, Computer Science, Information Services, Public Administration, education, or a related field
• Four (4) years of related experience, including at least one (1) year of supervisory experience
• OR an equivalent combination of education and experience sufficient to perform the essential duties

Licenses & Certifications

• Valid Driver’s License required

Additional Information

Work Environment & Schedule

• Primarily onsite, community-facing role
• Anticipated schedule: Sunday – Thursday
• Includes one evening shift (Tuesday or Wednesday)
• Regular interaction with the public and community partners

Why Join Us

Working for the City of Hillsboro means being part of a team that values community, inclusion, and meaningful public service. You’ll have the opportunity to make a direct impact by helping people connect with nature and each other.

We are committed to building a workforce that reflects the community we serve and creating an environment where all employees feel welcomed and supported.

Application Guidelines

1. Apply Early: Position closes May 10, 2026 at 11:59 PM
2. Complete Your Application: Please fill out all sections thoroughly and accurately, as resumes and cover letters will not be reviewed. Your application responses are the primary way we assess your qualifications.
3. Highlight Your Unique Skills: Take time to clearly describe your relevant experience and accomplishments. Thoughtful, detailed responses help us better understand your skills and how they align with the position.
4. Be Authentic: Please ensure your responses reflect your own experience and are written in your own words. We value clear, specific examples that demonstrate your skills and contributions.

Anticipated Recruitment Timeline*

Application Open: April 27, 2026

Application Close: May 10, 2026

Application Review Complete: May 22, 2026

First Round Interviews (Virtual): June 8–12, 2026

Second Round Interview (In-Person): July 1–2, 2026

Selection: July 2026

*Timeline subject to change based on operational needs.

Why Work For the City of Hillsboro?

At the City of Hillsboro, we value innovation, inclusion, and collaboration. Our culture encourages professional growth and supports employees who are passionate about making a difference in their community. You’ll find meaningful work, great people, and opportunities to grow your career in public service. We’re committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth.

When you join our team, you’ll enjoy:

• Competitive pay with City contributions to PERS retirement
• Comprehensive medical, dental, and vision coverage
• Paid time off for vacation, personal, sick leave, and holidays
• Deferred compensation match and HRA VEBA contributions to boost your future savings
• City-paid life, AD&D, and long-term disability insurance
• Extra perks like bilingual pay incentives and wellness reimbursements
• Free TriMet annual Hop pass and SHARC and Hidden Creek Community Center recreation access for you and your immediate family
• Paid time off to volunteer in the community through Hillsboro Helps
• Ongoing professional development and training opportunities
• A supportive workplace that values work/life balance and employee wellness

To learn more about our robust benefits package, please visit our Benefits Page.

Bilingual Incentive Pay Available

Employees who can demonstrate the ability to speak Spanish, ASL, or any other language spoken by over 10% of the City residents as documented by the most recent U.S. Census, will receive a monthly 3% premium pay. The incentive is only paid on hours in paid status. Proficiency will be determined by a City-administered test.

Commitment to Equity

At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.