Police Operation Services Administrator

Description

Drive operational excellence and uphold the integrity of the City’s public safety information systems.

Compensation and Benefits:

Estimated Hiring Salary Range: $70,774.00 - $86,098.00 Full Salary Range: $70,774.00 - $126,649.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:
Monday-Friday 8:00 am - 5:00 pm

The Greensboro Police Department (GPD) is committed to delivering fair, transparent, and effective policing that builds trust and ensures public safety. Supporting this mission requires precision, compliance, and strong administrative leadership behind the scenes.

The Police Operation Services Division plays a crucial role in maintaining the department’s operational efficiency by managing critical data, records, and communications systems that support law enforcement activities across the city.

As the Police Operation Services Administrator, you will oversee the 24/7 operations of two essential units—the Records Management Team and the Watch Operations Specialists Unit. These teams are the backbone of accurate data management and continuous police operations.

This position is ideal for a skilled leader who thrives in a fast-paced, high-accountability environment and values operational efficiency, compliance, and teamwork.

Your work will ensure that critical police records are processed, maintained, and distributed accurately and in compliance with state and federal requirements—directly supporting officers, courts, and the public.

The Police Operation Services Administrator manages and directs the continuous operations of the Records Management Team and the Watch Operations Specialists Unit.

Key Responsibilities:

• Manage and direct 24/7 operations, ensuring efficient workflow, accuracy, and compliance

• Supervise staff responsible for data entry, file searches, and the maintenance and retrieval of criminal justice reports and records

• Oversee the release of criminal offender record information to authorized entities in accordance with laws and policies
• Review and monitor records maintenance, processing, and storage systems for efficiency and compliance
• Oversee preparation, storage, retention, destruction, and disposition of incident, traffic, and criminal records and warrants
• Ensure all departmental records are maintained, distributed, filed, and purged according to federal and state guidelines
• Develop and implement goals, objectives, and operational procedures to improve efficiency and service delivery
• Create internal systems for quality assurance and compliance tracking
• Foster a professional and collaborative work environment built on trust, accuracy, and accountability

• Strong leadership and organizational management skills
• Experience overseeing teams in a 24/7 or mission-critical environment
• Knowledge of records management principles, criminal justice information systems (CJIS), and public records law
• Excellent communication and analytical abilities
• Proven ability to implement process improvements in compliance-driven environments
• Commitment to accuracy, integrity, and service excellence

This role provides professional growth opportunities within the Greensboro Police Department and across the City of Greensboro. The City invests in leadership development, continuing education, and specialized training to help employees advance into roles such as Division Manager, Deputy Director of Police Administration, or other senior leadership positions.

At the City of Greensboro, we are purpose-driven, people-centered, and data-informed. We value equity, innovation, and resiliency, ensuring that every employee contributes to building a stronger, safer, and more connected community.

As the Police Operation Services Administrator, you will ensure that operational systems run smoothly, records are accurate and compliant, and the department’s mission is supported every hour of the day.

Join a team that values precision, professionalism, and purpose—and make an impact that keeps Greensboro moving forward.

Qualifications

Minimum Qualifications:

• Associate's Degree with 7 years of work experience in Public Safety, government, or a similar function
  • Or High School Diploma with 9 years direct work experience in Public Safety, government, or a similar function
• Supervisory Experience (must list proof of supervisory experience on application)
• DCI Certification in Modules I, II, III, and VII ("Or" the ability to obtain within one year of hire date)

• Prior/Current certification with the State Division of Criminal Information
• Prior Experience in Law Enforcement