Information Technology Specialist

The City of Glenn Heights is currently seeking an Information Technology Specialist.

Perfectly positioned along IH-35 East, Glenn Heights is a hospitable, business-friendly, rapidly growing community divided between Dallas and Ellis counties. The City has a total area of 7.2 sq. miles (18.8 km sq.) with more than 50% of the city's developable land is located along major arterial intersections that are available for retail and office development.

This position will help manage and maintain the city’s information systems and provide technical assistance and maintenance support for all pc’s, laptops, printers, business applications, mobile devices and other office equipment.  This position will work under general supervision and receive work direction from the Information Technology Administrator.  This position will be required to work some nights and weekends.

Essential Job Duties/Responsibilities:

Essential duties and functions may include the following.  Must possess required knowledge skills, abilities and experience and to be able to explain and demonstrate, with or without reasonable accommodations that the essential functions of the job can be performed. Other related duties may be assigned.  

• Reports directly to IT Administrator.
• Serves as backup/proxy when IT Administrator is not available.
• Provides exceptional customer service to all departments.
• Provides technical support to end-users by responding to service requests regarding hardware and software malfunctions.
• When necessary, communicates with vendor technical support team members to resolve advanced hardware/software issues.
• Maintains records of activities via a Helpdesk request management application.
• Installs and troubleshoots hardware, software, and operating systems.
• Prepares and configures workstations which includes formatting and loading operating systems.
• Assists with the creation, capture and maintenance of Operating System images for deployment in order to reduce future workstation configuration time.
• Participate in the planning, design and implementation of new equipment/system/product/service rollouts and projects.
• Provide technical maintenance support for the City's printers, desk phones, mobile devices, meeting room AV equipment, network issues, and other IT-related equipment.
• Assists in the completion of a Knowledge Base for solutions to common issues.
• Participates in after-hours on-call rotation with other IT staff
• Respond to informational requests from internal and external sources at the direction of the IT Administrator.

Knowledge, Skills, and Abilities:

• Excellent understanding of Microsoft Windows desktop operating systems, Microsoft Office Suites and basic understanding of Microsoft Active Directory.
• Expertise in Microsoft Office Suite: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
• Good understanding of computer networking, troubleshooting, and network printing.
• Intermediate knowledge of GIS systems preferred

 

Minimum Qualifications:

• High School diploma or GED equivalent; Associate degree or coursework in related field preferred, and
• Two (2) years of recent experience with troubleshooting and set up of PC's, laptops, mobile devices, and printers, including experience in providing office support to users of Microsoft Windows and Microsoft Office applications, and or
• Any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licenses and Certifications:

• Texas Class "C" driver's license.
• NIMS, TLETS, and/or other specialized certifications may be required.
• Applicable information technology certifications are desirable.

Work Environment/Physical Requirements:

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• May be subjected to moving mechanical parts, electrical currents and workspace restrictions.
• May regularly lift and/or move up to 25 pounds and may occasionally lift and/or move up to 50 pounds.

Salary : $60,580 - $86,372