What are the responsibilities and job description for the Assistant Administrator position at City of Cleveland Heights, OH?
Assistant Administrator- Customer Account Services
Under general direction, performs major daily and project/program based administrative duties. Recommends and administers divisional/departmental policies and procedures. Prepares regular and special reports related to divisional/departmental operations. Performs other job-related duties as required.Bachelor's Degree in Business/Public Relations or closely related field from a four-year accredited college or university required. Two years of full-time paid experience in government or private industry office administration required. (Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.) Must be able to operate a personal computer with Microsoft Office Suites.
Additional Primary Responsibilities
Under general direction, performs major daily and project/program based administrative duties. Recommends and administers divisional/departmental policies and procedures. Prepares regular and special reports related to divisional/departmental operations. Performs other job-related duties as required.Bachelor's Degree in Business/Public Relations or closely related field from a four-year accredited college or university required. Two years of full-time paid experience in government or private industry office administration required. (Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.) Must be able to operate a personal computer with Microsoft Office Suites.
Additional Primary Responsibilities
- Supports the Chief of Customer Account Services in ensuring policies and procedures within Customer Account Services (CAS) are followed and updated as needed.
- Assists in ensuring processes and workflows are consistent, resources are allocated efficiently, and policies best serve our customers.
- Prepares weekly and monthly reports
- Identifies gaps in processes
- Recommends process improvements, as well as procedural and technological enhancements
- Assists with special projects
- Performs other duties as assigned
- Five years of management experience
- Excellent written and verbal communication skills
- Outstanding time management skills with the ability to prioritize effectively
- Exceptional attention to detail
- Ability to analyze and interpret data
- Works effectively as an individual and in a collaborative team environment
