Airport Talent Management Manager

Typical duties performed, include, but are not limited to oversight of daily operations to ensure alignment with departmental objectives and organizational priorities. Dependent upon service area, may manage and direct staff to maintain efficient workflows, ensuring productivity and high-quality outcomes. Develop, implement, and evaluate operational strategies, procedures, and best practices to improve efficiency and effectiveness. Monitor performance metrics and identify opportunities for process improvement. Collaborate with leadership and cross-functional teams to support departmental initiatives. Perform other job-related duties as required.

Bachelor’s degree required. Substitution: Two (2) years of any equivalent combination of education, training, and experience may substitute for each year of college education lacking. Six (6) years of full-time management experience required. Four (4) years of demonstrated leadership experience. Strong critical thinking and analytical skills, with the ability to identify process inefficiencies and implement effective solutions. Excellent written and verbal communication skills. Valid State of Ohio Driver’s License required.

Additional Requirements

• Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.
• Must be able to pass a pre-employment physical and drug test.
• Must be able to lift and carry a minimum of thirty-five (35) pounds.
• Must have strong project management skills, with the ability to work independently, as well as in a team environment, in an organized, time-efficient, result-oriented manner.
• Must be able to wear and utilize required safety equipment such as respirators, hearing protection, or fall restraining harnesses as required by the conditions present at any incident and as required under applicable state or federal regulations.
  
  

Preferred Qualifications

• Master’s degree in HR Development, Business Administration, Teaching/Education (preferably Adult Education), Instructional Technology, or closely related field.
• Associate Safety Professional (ASP) or Certified Safety Professional (CSP)
• Experience using design software such as Adobe CS6-Creative Suite (InDesign, Illustrator, and Photoshop), Captivate, Camtasia, Corel Draw, etc.
• SHRM Certification: Senior Certified Professional or SHRM-Certified Professional
• Work experience in a union environment.
  
  

Duties & Responsibilities

Under administrative direction, is responsible for activities related to recruitment, on-boarding, payroll, and mail; the formulation and administration of employee job and regulatory training; Learning Management System (LMS); as well as professional development, performance management, organizational effectiveness, succession planning, labor relations, and other miscellaneous programs.

• Talent Management
• Oversee team to administer an LMS, career development, job descriptions, performance management, succession planning, retention, Opportunity Center, training/regulatory training, professional development, and workforce development globally.
• Works with the management team to establish a sound plan of management succession that corresponds to the strategy and objectives set by the executive management of the DPC.
• Sets actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.
• Works in conjunction with the various stakeholders within DPC to assess, define and implement training needs.
• Assists in developing, delivering and coordinating employee job training, development, and miscellaneous programs, working with all levels of DPC team to provide relevant new programs and addresses training that supports regulatory requirements (CFR 14, Part 1542 and 139), along with enhancing productivity, safety and morale.
• Provides instructional design and learning solutions. Researches and writes curriculum and messaging content through various communication venues.
• Instructs and facilitates training as needed and appropriate.
• Keeps informed of industry trends, topics and barriers impacting various segments of the workforce, all levels of management and executive levels. Works with internal customers to assess performance gaps and make recommendations on developing and designing training to address gaps and fill needs.
• Maintains and develops policies and procedures for the department & City of Cleveland.
• Assesses and develops competencies, technical skills, soft skills, industry and/or job specific training applications and program documents.
• Assesses and monitors knowledge capture, through various evaluations and follow-up activities that measure and reinforce skills learned.
• Designs internal/external quality improvement tools such as content provider evaluations, participant evaluations, customer tools and surveys. Monitors and measures ongoing effectiveness of quality tools.
• Assumes the role of Project Manager and is responsible for the upstart and sustainability of training and development programs.
• Attends meetings, participates in committees, provides support to subject matter experts (SMEs) within the various divisions, and participates in other related assignments.
• Provides direct supervision and coordinates the activities of other talent development specialists and designated trainers.
• Manage subcontractors, (content providers and LMS) including sourcing, selecting and contracting with content provider. Monitors the performance of the content providers through various evaluation tools, including, but not limited to, personal observation, relevant personnel and participant feedback. Works with content providers regarding resolution of contracting issues, quality and barriers to completing project work.
• Creates and maintains a training calendar. Assists with the scheduling of courses; assigns instructors to courses; provides coaching and instruction regarding presentation methods for courses.
• Participates in promoting the DPC division through research, writing, and postings to the Intranet and other qualified channels. When appropriate, seek input from other qualified contributors and SMEs to augment content.
• Manage the training budget. Act with fiscal responsibility in approving and scheduling external training opportunities and maintain a record of expenses related to training.
• Monitors branding and messaging standard guidelines including the professional quality of materials and approves the release of all sales and educational materials. Devises and manages the process for design and completion of these materials. Confirms all materials are consistent and supportive of the DPC brand image.
• Sets actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.
• Is responsible for hiring, development and performance of the assigned staff. Develops and monitors employee goals, counsels and coaches, instructs and evaluates employees, initiates and enforces disciplinary actions, and informs the Building Maintenance Manager of performance or operational issues as they arise.
• Promotes and ensures compliance with occupational health and safety management policies, procedures, and programs to minimize employee accidents and to promote a safe work environment. Prepare accident and injury reports as necessary.
• Performs other related duties as required.
  

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.