Assistant Administrator

Under general direction, performs major daily and project/program based administrative duties. Recommends and administers divisional/departmental policies and procedures. Prepares regular and special reports related to divisional/departmental operations. Performs other job-related duties as required.Bachelor's Degree in Business/Public Relations or closely related field from a four-year accredited college or university required.  Two years of full-time paid experience in government or private industry office administration required.  (Substitution:  Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.)  Must be able to operate a personal computer with Microsoft Office Suites.
Additional Primary Responsibilities

• Supports the Chief of Customer Account Services in ensuring policies and procedures within Customer Account Services (CAS) are followed and updated as needed.
  
• Assists in ensuring processes and workflows are consistent, resources are allocated efficiently, and policies best serve our customers.
• Prepares weekly and monthly reports 
• Identifies gaps in processes
• Recommends process improvements, as well as procedural and technological enhancements
• Assists with special projects
• Performs other duties as assigned

Preferred Qualifications

• Five years of management experience
• Excellent written and verbal communication skills
• Outstanding time management skills with the ability to prioritize effectively
• Exceptional attention to detail
• Ability to analyze and interpret data
• Works effectively as an individual and in a collaborative team environment

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

Salary : $60,000 - $75,000