What are the responsibilities and job description for the Visitor Services Supervisor- Tourism position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Visitor Services Supervisor- Tourism
Job Type
Full Time
Posting Type
Public
Number of Vacancies
1
Department
PARKS, REC, & TOURISM
Division
TOURISM
Requisition Number
2026320
Number of hours worked per week
40
Work Schedule
Generally, Monday-Friday 8am – 5pm.
Will include some weekends, evenings and holidays, and occasional overnight travel
Will include some weekends, evenings and holidays, and occasional overnight travel
Work Site Location
Chesapeake, VA
Position Driving Requirement
O - Occasional
Pay Grade
GE10
Pay Basis
Semi-Monthly
Advertised Salary
$53,166/annually
Starting salary based on qualifications and experience
Starting salary based on qualifications and experience
Job Description
This position is responsible for overseeing the daily operations of the Chesapeake Visitor Center and satellite visitor information centers while ensuring exceptional visitor services and maintaining Virginia State Visitor Center Certification. The position manages visitor center operations, gift shop merchandising, inventory, purchasing, facility coordination, and visitor information resources, while providing administrative and operational support for tourism programs, initiatives, and special events.
Key Responsibilities:
- Oversee the daily operation of the Visitor Center and satellite visitor information centers, including gift shop operations, merchandising, inventory management, purchasing, and maintaining visitor information and tourism resources.
- Supervise staff by recruiting, training, scheduling, coaching, and evaluating performance to ensure quality visitor services and operational coverage.
- Coordinate visitor services for conventions, meetings, sporting events, group tours, and special events by working with event planners, tourism partners, and community organizations.
- Maintain and analyze tourism statistics, CRM databases, visitor data, and performance metrics to support departmental planning and reporting.
- Coordinate purchasing, procurement, financial records, and administrative processes for assigned tourism programs and operations.
- Assist with the planning, implementation, and administration of tourism initiatives, visitor services, and departmental priorities.
- Maintain and update tourism websites, destination information, promotional materials, and partner listings to ensure accurate and accessible visitor resources.
- Respond to visitor inquiries and provide information and referrals for attractions, accommodations, restaurants, meeting venues, golf courses, events, and other tourism-related services.
- Represent the department at industry meetings, conferences, tradeshows, familiarization tours, committees, and community events to promote Chesapeake as a destination.
- Support departmental events, special projects, administrative functions, and other tourism-related activities as assigned.
This position requires strong organizational, communication, customer service, and administrative skills, with the ability to manage multiple priorities, build relationships with tourism partners, and provide exceptional service to visitors while supporting the City’s tourism initiatives.
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENTS: Requires any combination of education and experience equivalent to an associate’s degree in business, marketing, tourism or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Prefer Travel Marketing Professional (TMP) certification or attainment of certification. Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Prefer Travel Marketing Professional (TMP) certification or attainment of certification. Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Knowledge of travel and tourism principles; knowledge of basic business and administrative practices; knowledge of database, Customer Relationship Management (CRM), point of sale, and records management systems. Knowledge of attractions, events, services, and tourism resources available in the area.
Good communication and customer service skills; excellent computer skills including Microsoft Office, database management, reporting systems, and related business software applications.
Knowledge of marketing production, various social media outlet processes, and production.
Prefer Travel Marketing Professional (TMP) certification or ability for attainment of certification.
Previous supervisory experience.
Good communication and customer service skills; excellent computer skills including Microsoft Office, database management, reporting systems, and related business software applications.
Knowledge of marketing production, various social media outlet processes, and production.
Prefer Travel Marketing Professional (TMP) certification or ability for attainment of certification.
Previous supervisory experience.
Posting Detail Information
Job Open Date
07/02/2026
Job Close Date
07/14/2026
Open Continuous
No
Special Instructions to Applicants
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Occasionally- Up to 1/3 of the time.
Lifting Amount
Exerting up to 20 to 50 lbs
Carrying
Occasionally- Up to 1/3 of the time.
Carrying Weight
Exerting up to 20 to 50 lbs
Pushing/Pulling
Occasionally- Up to 1/3 of the time.
Pushing/Pulling Weight
Exerting up to 20 to 50 lbs
Reaching
Frequently- From 1/3 to 2/3 of the time.
Handling
Frequently- From 1/3 to 2/3 of the time.
Fine Dexterity
Occasionally- Up to 1/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Occasionally- Up to 1/3 of the time.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Occasionally- Up to 1/3 of the time.
Climbing
Rarely- Less than 1 hour per week.
Balancing
Occasionally- Up to 1/3 of the time.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Frequently- From 1/3 to 2/3 of the time.
Foot Controls
Occasionally- Up to 1/3 of the time.
Machines, Tools, Equipment and Work Aids Used
Standard office equipment, Marketing materials, Vehicles, recreation equipment.
Protective Equipment Required
Any PPE required by the equipment being used, Seat belt
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
S = Seasonally
Chemical Hazards
S = Seasonally
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
W = Several Times Per Week
Extreme Temperatures
S = Seasonally
Noise and Vibration
W = Several Times Per Week
Fumes and Odors
S = Seasonally
Wetness/Humidity
S = Seasonally
Darkness or Poor Lighting
S = Seasonally
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Occasionally- Up to 1/3 of the time.
Emergency Situations
Rarely- Less than 1 hour per week.
Frequent Change of Tasks
Frequently- From 1/3 to 2/3 of the time.
Irregular Work Schedule/Overtime
Frequently- From 1/3 to 2/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Frequently- From 1/3 to 2/3 of the time.
Tedious or Exacting Work
Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment
Occasionally- Up to 1/3 of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
incumbent must be able to work independently most of the time
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $53,166