What are the responsibilities and job description for the Toll Collector/Part-Time position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Toll Collector/Part-Time
Job Type
Part Time
Posting Type
Public
Number of Vacancies
2
Department
PUBLIC WORKS
Division
PUB WORKS 168 TOLL ROAD
Requisition Number
2026346
Number of hours worked per week
Up to 25 hours per week
Work Schedule
2nd shift (1:30pm-10pm). Shift start and end times may vary. Must work weekends, holidays and during inclement weather.
Schedules are subject to change to meet operational needs.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Schedules are subject to change to meet operational needs.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA
Position Driving Requirement
N - Never
Pay Grade
GE01
Pay Basis
Weekly
Advertised Salary
$16.93/hourly
Job Description
The Chesapeake Expressway Division of Public Works is seeking dependable, customer focused individuals to join our team as Part-Time Toll Collectors. This position plays an important role in providing excellent customer service while ensuring the safe, efficient movement of traffic along the Chesapeake Expressway.
As a Part-Time Toll Collector, you will accurately collect tolls, assist motorists, maintain accurate cash records, and help create a safe and welcoming experience for thousands of drivers each day. Ideal candidates are reliable, detail oriented, comfortable working independently, and committed to delivering courteous service in a fast paced environment.
Essential Duties
- Collect toll payments from motorists and accurately process cash transactions.
- Receive, count, and account for toll revenue and change.
- Assess and record the appropriate toll based on vehicle classification.
- Maintain accurate records and balance cash collections in accordance with established procedures.
- Provide courteous, professional customer service while responding to questions from the traveling public.
- Monitor traffic flow and help promote the safe and efficient movement of vehicles through the toll plaza.
- Maintain a clean, organized, and safe tollbooth work area.
- Follow established safety, cash handling, and operational procedures.
- Perform other related duties as assigned.
Required Qualifications
Vocational/Educational Requirement: Requires high school diploma or GED/HSE.
Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of one month of related, full-time equivalent experience.
Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of one month of related, full-time equivalent experience.
Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Experience in customer service and cash handling.
Posting Detail Information
Job Open Date
07/16/2026
Job Close Date
07/30/2026
Open Continuous
No
Special Instructions to Applicants
Chesapeake Expressway toll collectors work as essential (alpha) personnel in support of a 24 hour/day, 365-day/year operation, including holidays, weekends and during inclement weather events. Schedules are subject to change to meet the operational needs of the Chesapeake Expressway.
Medical Marijuana:
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
Medical Marijuana:
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Occasionally- Up to 1/3 of the time.
Lifting Amount
Exerting up to 20 to 50 lbs
Carrying
Occasionally- Up to 1/3 of the time.
Carrying Weight
Exerting up to 20 to 50 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Continuously- 2/3 or more of the time.
Handling
Continuously- 2/3 or more of the time.
Fine Dexterity
Continuously- 2/3 or more of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Occasionally- Up to 1/3 of the time.
Crawling
No Response
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Frequently- From 1/3 to 2/3 of the time.
Balancing
Occasionally- Up to 1/3 of the time.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Toll Collection Terminal, Receipt Printer, Credit Card Machine, Computer, Currency and Coin Counting Machines, Safety Cones, Stop Paddle.
Protective Equipment Required
High Visibility Safety Gear, Stop Paddle, Safety Cones.
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
D = Daily
Chemical Hazards
D = Daily
Electrical Hazards
D = Daily
Fire Hazards
D = Daily
Explosives
D = Daily
Communicable Diseases
D = Daily
Physical Danger or Abuse
D = Daily
Other
D = Daily
If Other, Description
Roadway Conditions/Hazards, including vehicle accidents
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Other - Outdoors, Other - Toll Booth and Roadway
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Frequently- From 1/3 to 2/3 of the time.
Emergency Situations
Occasionally- Up to 1/3 of the time.
Frequent Change of Tasks
Rarely- Less than 1 hour per week.
Irregular Work Schedule/Overtime
Frequently- From 1/3 to 2/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
Continuously- 2/3 or more of the time.
If Other, Description
Irate Customers, Lost Customers, Risk of Robbery
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $17