What are the responsibilities and job description for the Toll Collection Assistant Supervisor position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Toll Collection Assistant Supervisor
Job Type
Full Time
Posting Type
Public
Number of Vacancies
1
Department
PUBLIC WORKS
Division
PUB WORKS 168 TOLL ROAD
Requisition Number
2026306
Number of hours worked per week
40, mandatory overtime may be required
Work Schedule
Normal Shift Hours: 2:30pm-11:00pm
Schedules are subject to change when needed to support a 24 hour facility.
Employees may be expected to work hours in excess of, and/or outside of, their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Work Site Location
Chesapeake, VA
Position Driving Requirement
O - Occasional
Pay Grade
GE04
Pay Basis
Semi-Monthly
Advertised Salary
Starts at $38,579; Depending on qualifications and experience.
Job Description
Toll Collection Supervisors are essential personnel responsible for managing toll collection activities of eight to fourteen Toll Plaza lanes and directly supervise Toll Collectors, part-time employees, and Temps at the Chesapeake Expressway, which operates 24 hours per day, 7 days per week, 365 days per year.
Toll Collection Assistant Supervisors are typically assigned to oversee and assist with all three shifts. Toll Collection Assistant Supervisors work Sunday through Thursday are scheduled 8-hour workdays, but schedules are subject to change to meet operational needs.
Toll Collection Assistant Supervisor’s duties and responsibilities include but are not limited to the following:
Toll Collection Assistant Supervisors are typically assigned to oversee and assist with all three shifts. Toll Collection Assistant Supervisors work Sunday through Thursday are scheduled 8-hour workdays, but schedules are subject to change to meet operational needs.
Toll Collection Assistant Supervisor’s duties and responsibilities include but are not limited to the following:
- Wil be required to successfully train as a toll collector.
- Will be required to work as a toll collector as needed.
- Schedule staff and create lane assignments to ensure that the appropriate number of lanes are open to meet traffic demands in a safely.
- Promote and ensure quality customer service, which may require interaction with difficult customer service situations.
- Promote and ensure the safety of all staff members and customers.
- Train and direct employees on all policies and procedures.
- Update and distribute materials and operating manuals.
- Evaluate subordinates’ performance and provide constant feedback.
- Counsel subordinates on disciplinary actions as needed and document such occurrences.
- Maintain change fund accurately and keep funds secure.
- Prepare, distribute and collect individual toll collector change funds, including delivering change to toll booths.
- Monitor the toll facility and grounds constantly for unusual occurrences, safety concerns, traffic and unauthorized personnel.
- Monitor Milestone (surveillance system) and ARCS/RTM (toll system) for statuses and potential issues.
- Troubleshoot and make necessary adjustments to equipment, includes repositioning toll gates.
- Inspect the plaza and roadway for debris and remove debris, includes placing/removing cones and barrels.
- Access, print, evaluate reports and prepare reports, including accident/incident reports, performance reports, traffic reports and other reports as requested.
- Use Kronos (timekeeping system) to enter schedules, enter adjustments and comments, grant or deny time off requests, review leave accruals and approve timecards.
- Track and report time worked by temporary staff.
- Ensure that all emergency conditions (injury, damage to property, fire, medical, etc.) are handled immediately and safely and reported to the appropriate parties.
- Provide notification and reports to management regarding operations, unusual occurrences, personnel issues, traffic flow, emergency situations, etc.
- Assume additional responsibilities/duties as required by management.
In addition, Toll Collection Supervisors must possess strong written and oral communication skills and strong organizational skills. Toll Collection Supervisors must also be able to climb stairs, move around the toll plaza and are required to safely perform their duties around fast-moving vehicles and other hazards.
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED/HSE and any combination of education and experience equivalent to satisfactory completion of one year of college education.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of six months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of six months of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards.
SPECIAL REQUIREMENTS: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- One or more year of supervisory experience
- Cash handling experience
- Experience developing schedules for multiple employees and multiple shifts
- One or more years’ experience in Toll Operations preferred
- Strong customer service
- Microsoft office
Posting Detail Information
Job Open Date
07/01/2026
Job Close Date
07/24/2026
Open Continuous
Special Instructions to Applicants
Chesapeake Expressway Toll Collection Assistant Supervisor’s work as essential (alpha) personnel in support of a 24 hour/day, 365-day/year operation, including holidays, weekends and during inclement weather events. Schedules are subject to change to meet the operational needs of the Chesapeake Expressway.
Medical marijuana:
In accordance with City policy, this position is deemed safety sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
Medical marijuana:
In accordance with City policy, this position is deemed safety sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Occasionally- Up to 1/3 of the time.
Lifting Amount
Exerting up to 20 to 50 lbs
Carrying
Occasionally- Up to 1/3 of the time.
Carrying Weight
Exerting up to 20 to 50 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Continuously- 2/3 or more of the time.
Handling
Continuously- 2/3 or more of the time.
Fine Dexterity
Continuously- 2/3 or more of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Occasionally- Up to 1/3 of the time.
Crawling
No Response
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Frequently- From 1/3 to 2/3 of the time.
Balancing
Occasionally- Up to 1/3 of the time.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Toll Collection Terminal, Receipt Printer, Credit Card Machine, Computer, Currency and Coin Counting Machines, Safety Cones, Stop Paddle.
Protective Equipment Required
High Visibility Safety Gear, Stop Paddle, Safety Cones.
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
D = Daily
Chemical Hazards
D = Daily
Electrical Hazards
D = Daily
Fire Hazards
D = Daily
Explosives
D = Daily
Communicable Diseases
D = Daily
Physical Danger or Abuse
D = Daily
Other
D = Daily
If Other, Description
Roadway Conditions/Hazards, including vehicle accidents.
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Other - Other - Toll Booth and Roadway
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Frequently- From 1/3 to 2/3 of the time.
Emergency Situations
Occasionally- Up to 1/3 of the time.
Frequent Change of Tasks
Rarely- Less than 1 hour per week.
Irregular Work Schedule/Overtime
Continuously- 2/3 or more of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
Continuously- 2/3 or more of the time.
If Other, Description
Irate Customers, Lost Customers, Risk of Robbery
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $38,579