What are the responsibilities and job description for the Fleet Services Writer position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Fleet Services Writer
Job Type
Full Time
Posting Type
Public
Number of Vacancies
1
Department
GARAGE/FLEET
Division
AUTOMOTIVE SERVICES
Requisition Number
2026410
Number of hours worked per week
40
Work Schedule
Monday – Friday; 7am-4pm.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA
Position Driving Requirement
O - Occasional
Pay Grade
GE05
Pay Basis
Semi-Monthly
Advertised Salary
Starting Range: $41,544-$61,797
- Actual starting salary depends on education and relevant experience.
Job Description
Do you want to join a team-oriented organization that offers a competitive salary, outstanding benefits, a robust retirement plan, flexible work hours, and 16 paid holidays a year? Look no further! The City of Chesapeake is an employer who values and empowers its employees and understands work-life balance.
We are seeking a highly motivated and customer-focused Fleet Service Writer to join our award-winning team. This position serves as the liaison between our customer departments and the city garage, bringing product knowledge and efficiency to every transaction. The Service Writer initiates automotive services and repairs by ascertaining performance problems and services requested, verifying warranty and service contract coverage, writing repair orders, and maintaining customer rapport and records. This position reports directly to the Fleet Maintenance Superintendent.
If you have the passion, enthusiasm, and communication skills we’re looking for, apply NOW and join “The City that CARES”! (Courteousness, Attentiveness, Resourcefulness, Empowerment, Stewardship)
Essential Duties include but are not limited to the following:
- Receive vehicles and equipment at the service desk, document customer concerns, and translate them into clear, actionable work orders in the fleet management information system (FMIS).
- Verify unit numbers, meter readings, warranty status, and service contract coverage at check-in; flag discrepancies before work begins.
- Maintain the preventive maintenance calendar; schedule PM services with department customers and update schedules as needed to keep the fleet in compliance and minimize downtime.
- Assign quick bay work directly to available technicians to keep short-duration repairs and services moving without delay.
- Recommend changes to equipment PM requirements or service frequency and report any issues with the FMIS to the Superintendent.
- Communicate repair status and expected completion times to customer departments; handle questions, concerns, and complaints professionally.
- Respond to requests for service from the field, including emergency breakdowns; arrange towing and temporary transportation when necessary.
- Advise customers on necessary service for routine maintenance and upcoming PM requirements.
- May assist shop supervisors in working with customer departments and dealerships to schedule and complete active recall repairs with minimal impact to department operations.
- Work with shop supervisors and shop foremen to keep shop workflow efficient, coordinating repair priorities and road call responses.
Knowledge, Skills, and Abilities
- Strong customer service and communication skills; able to explain repair status in plain language to non-technical customers.
- Ability to prioritize competing demands from multiple departments, including emergency service vehicles.
- Ability to work independently at a service counter while coordinating with shop floor staff.
- Professional demeanor when handling complaints, schedule conflicts, and stressed customers.
Compensation and Benefits
$4,000 CDL Stipend. This annual stipend begins 90 days after you obtain your Commercial Driver’s License (CDL) and is paid in weekly installments. The City provides CDL training at no cost to employees. The required 20 hours of behind-the-wheel training are completed on the clock, so you get paid to train! Vehicles for DMV road testing are also provided.
The City of Chesapeake offers an exceptional range of benefits.
Physical Demands and Work Environment
Work is performed in a combination office and shop environment with some potential exposure to noise, fumes, and moving vehicles, and occasionally outside in all types of weather. The position requires the ability to stand and walk for extended periods, climb into large vehicles, enter and operate a variety of fleet vehicles, and occasionally lift up to 25 pounds. The workday alternates between quiet periods and extremely busy ones, particularly during morning drop-off and end-of-day pickup.
Physical Demands and Work Environment
Work is performed in a combination office and shop environment with some potential exposure to noise, fumes, and moving vehicles, and occasionally outside in all types of weather. The position requires the ability to stand and walk for extended periods, climb into large vehicles, enter and operate a variety of fleet vehicles, and occasionally lift up to 25 pounds. The workday alternates between quiet periods and extremely busy ones, particularly during morning drop-off and end-of-day pickup.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED/HSE and completion of one year of college or technical training, or any equivalent combination of education and experience in the automotive industry or a closely related field.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver’s license and driving record in compliance with City Driving Standards. A class B CDL and ASE C1 certification are required within one (1) year of hire; ASE G1 and T8 certification are preferred.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver’s license and driving record in compliance with City Driving Standards. A class B CDL and ASE C1 certification are required within one (1) year of hire; ASE G1 and T8 certification are preferred.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- Experience in a municipal, government, or large commercial fleet environment.
- Experience with a fleet management information system (FASTER, AssetWorks, RTA, or similar).
- Experience processing warranty claims.
Posting Detail Information
Job Open Date
08/20/2026
Job Close Date
09/03/2026
Open Continuous
No
Special Instructions to Applicants
Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.
Medical Marijuana:
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
Medical Marijuana:
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Occasionally- Up to 1/3 of the time.
Lifting Amount
Exerting up to 20 to 50 lbs
Carrying
Occasionally- Up to 1/3 of the time.
Carrying Weight
Exerting up to 20 to 50 lbs
Pushing/Pulling
Rarely- Less than 1 hour per week.
Pushing/Pulling Weight
Exerting up to 20 to 50 lbs
Reaching
Rarely- Less than 1 hour per week.
Handling
Frequently- From 1/3 to 2/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Rarely- Less than 1 hour per week.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Occasionally- Up to 1/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Occasionally- Up to 1/3 of the time.
Machines, Tools, Equipment and Work Aids Used
Windows Computers, normal office equipment
Protective Equipment Required
All PPE will be provided as needed
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
N = Never
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
S = Seasonally
Extreme Temperatures
S = Seasonally
Noise and Vibration
M = Several Times Per Month
Fumes and Odors
M = Several Times Per Month
Wetness/Humidity
S = Seasonally
Darkness or Poor Lighting
S = Seasonally
Primary Work Location
Office Environment, Shop
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Frequently- From 1/3 to 2/3 of the time.
Emergency Situations
Occasionally- Up to 1/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Frequently- From 1/3 to 2/3 of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Frequently- From 1/3 to 2/3 of the time.
Noisy/Distracting Environment
Occasionally- Up to 1/3 of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
No
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $41,544 - $61,797