What are the responsibilities and job description for the Benefits Program Worker III (Social Services) position at City of Chesapeake?
Position Information
Working Title of Vacant Position
Benefits Program Worker III (Social Services)
Job Type
Full Time
Posting Type
Public
Number of Vacancies
2
Department
HUMAN SVCS
Division
HS-SS ELIGIBILITY SVCS
Requisition Number
2026253
Number of hours worked per week
40
Work Schedule
Monday- Friday; 8am-5pm
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location
Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement
O - Occasional
Pay Grade
GE11
Pay Basis
Semi-Monthly
Advertised Salary
$55,854/ annually
Actual starting salary based on qualifications and experience
Actual starting salary based on qualifications and experience
Job Description
Do you have experience determining TANF, SNAP, ABD and Medicaid eligibility? Are you a whiz at comprehending and applying policies and procedures for benefit programs? Do you have VaCMS experience? Do you have supervisory experience? If so, we would like a chance to talk to you about an exciting opportunity with our Human Services agency as a Benefit Programs Worker III.
The successful candidate will interview and communicate in a manner to accurately assess the customer’s needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.
ESSENTIAL TASKS
The successful candidate will interview and communicate in a manner to accurately assess the customer’s needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.
ESSENTIAL TASKS
The tasks listed below are those that represent the majority of the time spent working in this class.
Management may assign additional tasks related to the type of work of the class as necessary.
- Serves as a lead worker and supports the supervisor by conducting program training for staff and reviewing case files for accuracy and completeness.
- Monitors casework for accuracy and compliance; assists staff in evaluating complex or difficult eligibility cases.
- Screens incoming cases from intake and other units to ensure accuracy and completeness.
- Carries a caseload of clients receiving public assistance that involve complex issues
- Interviews applicants and clients to determine eligibility by securing and verifying social, financial, and medical information.
- Analyzes and documents case data to determine the most beneficial assistance plan; grants or denies benefits and notifies clients of determinations.
- Supervises staff by providing training, assigning and evaluating work, mentoring, counseling, and offering policy guidance.
- Investigates suspected fraud referrals received from staff, community sources, and computer data matches.
- Collects and analyzes evidence to support fraud investigations, conducts interviews with suspects and witnesses, and establishes intent.
- Testifies in court as needed; calculates fraud claims and initiates collections.
- Performs general administrative tasks such as correspondence, data entry, filing, faxing, phone calls, and photocopying.
- Compiles and maintains data for routine and special reports documenting program activities.
- Participates in staff meetings to share information and attends supervisory training to enhance professional skills.
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE and completion of government assistant programs.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of five years of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of five years of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Requires certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
- Knowledge of SNAP, TANF, Medicaid
- Prefer working knowledge on processing Applications requesting Federal programs
Posting Detail Information
Job Open Date
08/20/2026
Job Close Date
09/07/2026
Open Continuous
No
Special Instructions to Applicants
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Frequently- From 1/3 to 2/3 of the time.
Sitting
Frequently- From 1/3 to 2/3 of the time.
Walking
Frequently- From 1/3 to 2/3 of the time.
Lifting
Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Exerting up to 10 lbs
Carrying
Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Frequently- From 1/3 to 2/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Frequently- From 1/3 to 2/3 of the time.
Climbing
Occasionally- Up to 1/3 of the time.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.
Protective Equipment Required
N/A
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
S = Seasonally
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
D = Daily
Extreme Temperatures
D = Daily
Noise and Vibration
D = Daily
Fumes and Odors
D = Daily
Wetness/Humidity
D = Daily
Darkness or Poor Lighting
D = Daily
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Continuously- 2/3 or more of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
NO
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
Salary : $55,854