Office Assistant II-Community Development

Job Description

This position is responsible for providing secretarial and customer service support for the operations of the department.

Examples of Duties

• Answers telephone and greets visitors; provides information and assistance; takes messages; refers to appropriate personnel.
• Logs and dispatches inspection requests.
• Reviews and processes permit and land development applications.
• Issues construction-related permits as appropriate.
• Maintains office files and records.
• Prepares a variety of correspondence, including letters and notices.
• Suggests edits and improvements to the website.
• Maintains meeting room schedules.
• Maintains and updates reports and suggests edits to office forms.
• Prepares for and attends advisory board and commission meetings; provides support and records minutes.
• Performs related duties.
• Manages, handles and balances the petty cash fund and prepares daily deposits.

Minimum Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

Supplemental Information

• Knowledge of modern office practices and procedures.
• Knowledge of city and departmental policies and procedures.

• Knowledge of computers and job-related software programs.
• Knowledge of basic construction terminology.
• Knowledge of the principles of building and zoning administration.
• Knowledge of records management principles.
• Knowledge of customer service principles.
• Skill in prioritizing and organizing work.
• Skill in reading maps, site plans, and legal descriptions.
• Skill in the provision of customer services.
• Skill in the maintenance of files and records.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.