Analyst, Information Systems Security

Overview

An Information Systems Security Analyst is primarily responsible for ensuring the Security Engineering team is able to deliver high quality and timely resolution to requests for technical support. This is accomplished through continuous management of the service request queue by resolving issues, assigning issues to other appropriate members of the team, and providing follow up and communication with the individuals requesting support.

Information Systems Security Analysts are responsible for configuring and managing an array of security tools to secure, log, and monitor network traffic as well as access to systems and applications.

Candidates must be in the Kansas City Metro.

The Information Systems Security Analyst will also participate in projects by completing tasks of low to medium complexity assigned to them by Security Engineers and the Security Engineering Manager. Palo Alto NGFW/Palo Alto Firewall experience is highly desired.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Provide tier 1 and 2 technical support for issues assigned to the Security Engineering team. Support may be performed remotely or in person and is expected to be performed in a courteous and professional manner, driving issues to a secure resolution which meets the needs of the requestor while also adhering to Children's Mercy security policies and procedures, compliance and regulatory requirements, and industry best practices.
• Provide ongoing high-quality administration of various security tools and applications throughout their product lifecycle to ensure they are configured and maintained in a consistently healthy state. The security tools and applications include but are not limited to firewalls, endpoint protection, monitoring systems, e-mail security systems, privileged account management systems, network access control, vulnerability scanners, etc.
• Assist and support Security Engineers by completing tasks of low to medium complexity for projects of various size and scope as assigned by Security Engineers and the Security Engineering Manager.
• Manage the support queue for service requests forwarded to the Security Engineering team and create service requests to track other requests for support that come to the Security Engineering team through walk up requests, e-mail, phone calls, etc. escalating tier 3 support requests and above to Security Engineers and the Security Engineering Manager when appropriate.
• Create, revise, and maintain high quality written process documents, methods of procedure, knowledge base articles, flowcharts, etc. Written documents should collectively provide instruction to the Security Engineering team to ensure consistency and high-quality results of work performed by various member of the team.
• Identify new solutions to improve current state of network security through research and testing new security ideas in an isolated lab environment.

Qualifications

• Associate's Degree and 1-2 years' experience or
• High School diploma, or equivalent, and 3-5 years' experience
• CompTIA Network Preferred
• COMPTIA Security Preferred
• Palo Alto Networks Certified Network Security Engineer (PCNSE) Preferred
• Cisco Certified Network Associate (CCNA) Preferred

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.