Program Manger Quality and Patient Safety

Job Title & Specialty Area: Program Manager Quality and Patient Safety

Department: CCBD Admin

Location: Children's Health; this role will support all CCBD program on all campuses

Shift: Monday through Friday (Day Shift)

Job Type: Onsite

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

Works closely with senior leadership, physicians, managers, and staff to plan, organize, direct, and/or facilitate quality improvement and patient safety work. Facilitates quality improvement teams to achieve measurable and sustained improvements. Conducts event investigations, such as root cause analysis and apparent cause analysis. Provides assistance to leaders with developing, implementing, coordinating, and evaluating quality and/or patient safety activities. Aggregates / analyzes findings from multiple sources (incident reporting system, grievance reporting, quality indicators, etc.) to identify opportunities for improvement.

Responsibilities

• Has good understanding and can use quality improvement methodology, project management techniques; systematically applies and teaches improvement science to achieve results; collaborates with leaders to improve quality and patient safety indicators; serves as a mentor to leaders and staff on quality and patient safety; conducts event investigations.
• Collaborates with leaders to develop QI projects; participates in state, regional and/or national quality and patient safety networks on initiatives to share and learn; provides coaching/education on QI methodology; encourages use of evidence-based practices.
• Aggregates and analyzes findings from multiple sources to identify system opportunities to improve quality and/or patient safety; makes recommendations on strategies to improve and collaborates with leaders to implement improvement initiatives.
• Interacts with medical leaders, administration, management, caregivers, ancillary staff, coworkers, vendors and agencies outside of Children's Medical Center; participates in hospital committees as assigned.
• Takes operational responsibility for external survey completion as it relates to Quality and Patient Safety.
  
  

Work Experience

How You’ll Be Successful:

• At least 5 years Experience in a healthcare or clinical environment Required
  
  

EDUCATION

• Four-year Bachelor's degree or equivalent experience Required
• Graduate or professional work or advanced degree; or equivalent experience Preferred
  
  

LICENSES AND CERTIFICATIONS

• CPHQ within 2 years of hire Preferred
• CPPS within 2 years of hire Preferred
• RN Required
• MSN Preferred
  
  

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement
  
  

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.