What are the responsibilities and job description for the Parent Referral Specialist (Bilingual preferred) position at Child Care Resource & Referral?
GENERAL DESCRIPTION
Inform families of child care options, counsel on high-quality child care, and generate a list of child care providers
for individual family needs from the DTP database. Provide enhanced referrals to clients receiving TANF.
Follow up with families and complete data checks on client profiles. Participate in all aspects of the IDHS.
Child Care Assistance Program.
DUTIES AND RESPONSIBILITIES
- Educate and counsel families on all child care options and emphasize the benefits of each option as it
relates to the child’s developmental needs.
- Incorporate ExceleRate Illinois in consumer education, ensuring families understand the importance of
enrolling children in high-quality early learning programs.
- Maintain an accurate client database in DTP by completing data checks every quarter.
- Provide enhanced referrals to families receiving TANF and work closely with the IDHS caseworkers to
ensure the family’s needs are met and maintain the scheduled follow-ups as needed.
- Acts as a resource to families regarding referrals, determining individual family needs, and assisting with follow-up services with families every 6 weeks.
- Assess and determine family and provider eligibility for Child Care Assistance through the IDHS computer
system and paperwork submitted.
- Enter all certificates in a timely and accurate manner.
- Counsels parents, providers, and others on the IDHS Child Care Assistance policies, procedures, and case
Specifics via teleemail and in person.
- Assist the CCAP department with the Scanning & Tracking of documents (as needed) every week.
- Assist with the CCAP Department with the Assiemaile email three times a week.
- Attend monthly partnership meetings and provide summary notes of each meeting to the leadership team.
Marketing more of CCR&R’s services through outreach and partnerships, also connecting with Laurel of PAASSS every month to build up our presence in the Kendall County area. - Responsible for all of the annual community partnership events (i.e., GAP, Resource fairs, JJC’s back-to-school events, etc.). You will be the contact person and responsible for gathering promotional materials and volunteers for each event. - Identify and create 15 new MOUs and partnership agreements within the next 90 days. - Seek out and obtain at least 15 hours of professional development. - Participate and attend Child Care Resource & Referral’s fundraising and advocacy events. - Other duties as assigned.
PERFORMANCE MEASURES
- Provides a high degree of client, customer, and provider satisfaction with CCR&R programs and services.
- Has strong working knowledge of CCR&R programs and IDHS policies and procedures.
- Assigned paperwork is processed accurately and promptly
- Client and provider information is uploaded and maintained in CCMS and DTP systems.
- Data checks and follow-ups are entered in DTP promptly.
- Maintains strong professional relationships with all CCR&R departments.
