Health & Safety Coach

General Description

Responsible for working with License Exempt (LE) Child Care Programs for completion of Health, Safety, and Child Development training requirements and annual monitoring visits by the Illinois Department of Human Services (IDHS) guidelines.

Duties and Responsibilities

• Maintain a current listing of LE Child Care Providers who receive payment through the IDHS Child Care Assistance Program (CCAP), including the status of required trainings.
• Contact LE Providers to schedule and conduct onsite monitoring visits annually.
• Review and confirm that required training has been completed and that health and safety practices are being implemented.
•  Accurately complete and maintain monitoring documentation as provided by IDHS.
• Identify health and safety violations in LE child care settings and, as needed, develop corrective action plans and schedule follow-up visits to ensure compliance.
• Collaborate with the LE provider community to improve the quality of care delivered in child care settings.
• Maintain files and enter LE provider information into software programs using the specified format and timeframe as outlined by the Department.
• Report abuse/neglect and illegal child care operations as outlined by DCFS.
• Provide ongoing outreach and TA to LE Child Care Programs, ensuring completion of required trainings.
• Assist Child Care Resource & Referral (CCR&R) agencies with required Health, Safety, and Child Development trainings (including but not limited to registering providers, facilitating trainings, etc.)
• Research, gather, and track data for health, safety, and child development.  Conducts additional training as required by the Agency.
• Travel within the designated Service Delivery Area (SDA 5) is required (Grundy, Kankakee, Kendall, and Will Counties).
• Maintains required professional knowledge and job skills.  Attends and participates in professional development, meetings, conferences, and trainings, with a minimum of 15 hours annually.
• Additional tasks as assigned.

Performance Measures

• Meets or exceeds program goals.
• High degree of client/customer satisfaction with CCR&R programs and services.
• Demonstrates working knowledge of policies and procedures.
• Provides and maintains accurate reports and requested information to supervisors within required time frames.
• Provides quality customer service to a diverse population with a broad spectrum of needs, both over the phone and in person.
• Demonstrates proficiency in computation, communication, and writing skills.
• Demonstrates practical organizational skills and the ability to multitask effectively.
• Handles all situations professionally and maintains strong professional relationships with all Child Care Resource and Referral (CCR&R) departments.