Practice Head

Company Overview

Founded in 2000, Chetu is a global software development solutions and support services provider. Chetu’s specialized technology and industry experts serve startups, SMBs, and Fortune 5000 companies with an unparalleled software delivery model tailored to client needs. As a global company, Chetu employs top talent from around the world across multiple functions. Headquartered in Sunrise, Florida, Chetu has thirteen (13) locations throughout the U.S. and abroad.

Practice Head Summary

Chetu is seeking a full-time, ambitious Practice Head to lead and grow a defined book of business. This leadership role sits at the intersection of business growth, client relationship management, and portfolio oversight.

We are targeting professionals with 10–15 years of experience who are ready to step into a larger leadership role. Ideal candidates may currently serve as Business Development Managers, Engagement Managers, Practice Managers, Program Managers, or similar roles where they consistently exceed expectations and demonstrate leadership beyond their title.

The ideal candidate comes from an IT services environment — preferably Wipro, HCL, TCS, or similar — and has a strong commercial mindset. This individual excels at driving new client acquisition, expanding existing accounts, building trust-based client relationships, and leading PMs to deliver high-quality outcomes across a portfolio.

Compensation Structure

Package: $140,00-$160,000

Key Responsibilities

Business Growth (50%)

• Drive new client acquisition and expansion within existing accounts
• Build and execute growth strategies across the portfolio
• Partner with Sales and Marketing to identify new markets, opportunities, and channels
• Support pre-sales activities including trade shows, discovery calls, tech calls, and proposal preparation

Client Relationship Management (25%)

• Build strong, trust-based relationships with key client stakeholders
• Lead executive business reviews and ensure PMs run consistent operational reviews
• Represent Chetu externally through client meetings, conferences, webinars, and industry events

Management of PMs & Portfolio (25%)

• Manage, mentor, and motivate direct and indirect reports
• Oversee delivery quality and alignment across US and India teams
• Track portfolio performance including revenue, utilization, retention, and growth metrics
• Translate insights into actionable improvements and present recommendations to leadership

Requirements

Experience

• 10–15 years of progressive experience in IT services, digital transformation, custom software, or consulting
• Experience in roles tied to business growth, client expansion, or practice development
• Strong management skills with experience leading delivery teams
• Executive-level client-facing experience with measurable improvements in satisfaction and retention
• Experience working with offshore India delivery teams across time zones

Profile: Business Growth Managerial

• Commercial thinker with strong understanding of revenue, margin, utilization, and growth levers
• Strong business analyst mindset with ability to understand client problems and shape solutions
• Proven people leader skilled at managing and motivating delivery teams across cultures
• Client-oriented communicator who builds trust quickly and handles difficult conversations effectively
• Self-driven operator who brings solutions, not problems
• Strong communicator and presenter comfortable representing Chetu externally

Education & Travel

• Bachelor’s degree required; MBA preferred
• Background in business, engineering, computer science, or related field welcome
• Willingness to travel for clients, conferences, trade shows, and Chetu offices (including India)

What We Offer

• Competitive compensation and performance-based incentives
• 100% paid medical insurance
• 401(k) with company match
• Paid vacation and time off
• Growth and advancement opportunities
• High-visibility role in a $100M SaaS organization
• Collaborative, fast-paced, entrepreneurial environment
• Long-term company stability (100% organically grown for 20 years)

Additional Information

Chetu Website: chetu.com Job Type: Full-time Work Location: In person

Job Type: Full-time

Pay: $140,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Do you understand the technologies involved at an operational level? If yes please confirm if you can design high-level architectural diagram of any software system/application.
• Are you familiar with relevant frameworks (Waterfall, Agile, DevOps)?
• Do you understand the nuances of delivering software services vs. building products?
• 4. What is your strategy for managing technical debt within operational infrastructure and tooling? How do you balance investing in improvements versus delivering new operational capabilities?
• 5. How do you proactively monitor and manage the performance of software services to ensure they meet client expectations, what practice do you follow?
• 6. A major client requests a highly customized operational setup for their instance of our service, deviating significantly from our standard procedures and tooling. How would you technically evaluate this request, considering operational overhead, scalability, security risks, and long-term maintainability? How would you present your findings?

Work Location: In person

Benefits:

Salary : $140,000 - $160,000