What are the responsibilities and job description for the Revenue Collection Specialist - Call Center position at Chesterfield County, VA?
Minimum Qualifications
High school diploma or GED; three years of customer service experience; or an equivalent combination of training and experience.
Required knowledge, skills, and abilities:
Working knowledge of the principles and practices of customer service; of standard office practices and procedures; general knowledge and understanding of the payment processing procedures for the various County departments where payments are accepted. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.Duties
Under general supervision, performs work of routine difficulty in the more difficult and complex property tax revenue; assists with handling citizen communications; performs customer service duties; and assists deputy in support role of collection of delinquent property taxes.
Other duties include but are not limited to the following:
- Serves as administrative support to the Revenue Collection Agent function to include a wide range of delinquent collections tasks such as research of returned checks, bank or employer liens, the debt set-off process, employee collections, judicial sales and bankruptcy filings.
- Researches and responds to the more sensitive and complex customer inquiries and concerns.
- Applies experience working personal property, real estate, and business tax related fields.
- Processes correspondence received in the Delinquent Collections area, researching as necessary to provide appropriate assistance as well as processing returned mail.
- Places or removes DMV stops on accounts due to delinquent taxes.
- Manages high-volume customer interactions including inbound/outbound calls/emails/chats with the ability to provide outstanding customer service.
- Assists taxpayers in person or over the phone as needed with payment plan applications and answering questions regarding tax payment and the delinquent collections process.
- Provide assistance in the collection of delinquent accounts for other County departments.
- Researches and resolves difficult and complex customer account issues.
- Provides Lien Release letters and Adjusted Lien letters to taxpayers, employers and financial institutions.
- Performs a wide variety of office support tasks (e.g. scanning, data entry, setting up files) and other work as required.
To maintain pay equity among staff, the ideal candidate will be offered $48,123 with flexibility based on direct experience.
This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.Shift
Monday - Friday; 8:30 a.m. - 5:00 p.m.
Work Location
Treasurer's Office
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion
Salary : $48,123