What are the responsibilities and job description for the Call Center Representative – Centralized Scheduling & Patient Support Chesapeake Specialty Care position at Chesapeake Health Care?
Chesapeake Specialty Care is seeking a dedicated Call Center Representative to join our centralized scheduling and patient support team. This position will begin on-site during the training period to ensure thorough onboarding in workflows, systems, and service standards. After successful completion of training, the role will transition to a remote work setting.
As a key member of our Call Center, you will support patients across multiple locations by handling a high volume of incoming calls, responding to messages, assisting with scheduling needs, and ensuring that every patient receives courteous, timely, and accurate support.
Schedule
As a key member of our Call Center, you will support patients across multiple locations by handling a high volume of incoming calls, responding to messages, assisting with scheduling needs, and ensuring that every patient receives courteous, timely, and accurate support.
Schedule
- Monday through Friday (no weekends)
- 30-minute unpaid lunch break
- Answer and manage a high volume of incoming calls with professionalism and efficiency
- Respond promptly to patient messages to ensure high-quality service
- Return patient calls in a courteous and timely manner
- Schedule and reschedule appointments across multiple office locations
- Assist providers and patients with adjustments to appointments when needed
- Provide accurate information regarding office locations, providers, and available services
- Support patients with insurance, billing, and referral questions or direct them to appropriate resources
- Document all interactions accurately in the electronic medical record (EMR)
- Update patient demographics and account information as needed
- Assist patients with referrals, medical record requests, and related administrative tasks
- Work collaboratively with clinical and administrative staff to enhance the patient experience
- Perform additional duties as needed to support department operations
- Minimum 1 year of experience in a medical call center, medical front desk, or customer service role required
- Strong attention to detail and excellent organizational skills
- Proficiency using computer systems, especially EMR scheduling software
- Outstanding communication, listening, and interpersonal skills
- Ability to remain calm, empathetic, and efficient during high call volumes or when assisting distressed or unwell patients
- Ability to work both independently and as part of a team
- High school diploma or equivalent required
- Medical office training program graduate preferred
- Ability to sit at a desk and work on a computer for extended periods
- Ability to occasionally lift up to 15 pounds (files, office supplies, etc.)
- Medical, dental, and vision insurance options
- Short-term disability
- Employer-sponsored life insurance
- Paid time off
- 401(k) retirement plan