Warehouse & Operations Manager

Objective

The Warehouse & Operations Manager is responsible for leading day-to-day site operations across warehouse, shipping, inventory control, returns, spare parts stock and fulfillment, and facilities. Translate enterprise goals into layered KPIs and daily behaviors, enforce SOPs and visual management to deliver safe, accurate, on-time fulfillment, and provide the highest service level to external and internal customers. Collaborate closely with Quality, Technical Service, Customer Service, Product Development, Marketing, Purchasing, and Finance, and manage the freight and site expense budget with clear variance tracking and accountability.

Job Requirements

• People Development & Culture Building:
• Build a culture of accountability, engagement, and followership across all departments. Set clear goals and development plans for team members.
• Provide coaching, feedback, and support to enable long-term career growth within the organization.
• Lead by example with a positive, solutions-oriented mindset.
• Warehouse & Facility Operations:
• Oversee all warehousing functions, including receiving, put away, inventory control, picking, shipping, and logistics. Ensure operational efficiency, accuracy, and safety throughout the warehouse.
• Build and lead the development of comprehensive SOPs for warehouse operations to streamline workflows, reduce waste, and improve efficiency.
• Manage outbound freight performance, costs, and carrier relationships.
• Run RFQs with freight forwarders, select carriers based on service, cost, and reliability, and own freight damage and loss claims through resolution and recovery.
• Experience using TMS to rate shop and select modes, generate labels and documentation, execute EDI with carriers, track and trace shipments, and run freight audit and pay, integrating workflows with ERP and WMS to enforce ship cutoffs and manage exceptions.
• Manage RMA logistics and spare parts inventory.
• Maintain and optimize demo inventory pools for tradeshows and marketing events.
• Oversee general facility maintenance and upkeep, ensuring a clean, safe, and productive environment.
• Cross-Functional Leadership
• Bring deep warehouse and operations experience with Lean, visual management, standard work, and tiered daily management. Drive continuous improvement across safety, quality, delivery, and cost using A3, PDCA, and verified effectiveness checks.
• Collaborate with Quality Control to streamline material flow between QC and Warehouse, including receiving criteria, quarantine, and release.
• Work with Customer Service and Technicians to streamline the RMA workflow with defined SLAs and clear handoffs.
• Manage spare parts inventory and fulfillment to meet after-sales service turnaround targets.
• Coordinate with Marketing, Sales, and Product Management to run a disciplined demo program, including check-in and check-out, refurbishment, availability, and event readiness.
• Partner with Purchasing and Sales to manage product lifecycle and reduce excess, slow-moving, and refurbished inventory. The candidate is required to understand supply chain fundamentals.
• Partner with IT to improve system configuration and data integrity in ERP and WMS. Preferred: experience implementing visual boards and dashboards that enable tiered huddles, KPI tracking, and variance reviews.
• Drive operational discipline by turning cross-functional issues into clear owners, due dates, and countermeasures, and report status.
• Business Acumen
• Demonstrates strong business acumen and makes data-driven tradeoffs that balance service, cost, and risk.
• Manages the facility’s operating and headcount budgets effectively, and partners with Finance on monthly variance reviews, forecasting, and accruals.
• Owns the freight and expense budget, uses RFQs and performance data to select carriers and vendors, and drives savings without degrading service.
  

Education And/or Experience

• 5 years of experience in operations and warehouse management, preferably in a distribution, service, or technical support environment.
• Bachelor's degree in supply chain management, Operations Management or Engineering.
• Demonstrated experience creating and implementing SOPs to improve operational performance.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
• Strong understanding of logistics, inventory management, and quality control.
• Excellent communication, decision-making, and organizational skills.
• Experience managing operational budgets and performance metrics.
• Proficiency in ERP and WMS systems.
• Experience with OSHA 30 and IATA/DOT DG requirements
• Experience managing tradeshow/demo inventory or similar environments (preferred)
  
  

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit, stand, and walk. The employee may be required to lift and/or move up to ten pounds without assistance and at times up to 50 lbs.

Working Conditions

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels from printers and other peripherals. The employee may be exposed to bright lights from product fixtures.