What are the responsibilities and job description for the Collections/Account Manager position at Chapman Automotive Group?
Chapman Automotive Group is hiring an Auto Collections / Account Manager to join our team! We’re looking for a professional, detail-oriented individual who thrives in a fast-paced environment and is skilled in customer communication, negotiation, and account resolution.
In this role, you will manage a high volume of inbound and outbound collection calls, support account resolution efforts, and work closely with internal teams to ensure compliance and customer satisfaction. This is a great opportunity to grow your career within a dynamic auto finance environment.
Full-time position | $21-$23/hour (DOE)
What You’ll Do
Submit your application for consideration. Due to high application volume, only qualified candidates will be contacted for next steps.
In this role, you will manage a high volume of inbound and outbound collection calls, support account resolution efforts, and work closely with internal teams to ensure compliance and customer satisfaction. This is a great opportunity to grow your career within a dynamic auto finance environment.
Full-time position | $21-$23/hour (DOE)
What You’ll Do
- Handle a high volume of inbound and outbound collection calls
- Negotiate payment arrangements while maintaining professionalism and compliance
- Follow established collections call models and techniques
- Perform skip-tracing to locate customers and update account information
- Accurately document all account activity and customer interactions
- Process payments via check-by-phone and ACH
- Use basic math skills to resolve account balances and payment plans
- Meet monthly performance goals set by management
- Communicate clearly and effectively with customers, including de-escalating difficult situations
- Support the Collections Manager with daily operational tasks
- Perform additional duties as assigned
- Competitive hourly pay of $19–$21 based on experience
- Ongoing training and professional development
- Supportive, team-oriented environment
- Employee and family discounts on vehicles and services
- Volunteer opportunities and more
- Medical, dental, and vision coverage
- Flexible Spending Accounts (FSA)
- Life and disability insurance
- Employee Assistance Program (EAP)
- 401(k) with company match
- Generous Paid Time Off (PTO)
- High school diploma or equivalent required
- Minimum 2 years of collections experience in sub-prime auto finance
- Working knowledge of FDCPA regulations and applicable state laws
- Strong negotiation and problem-solving skills
- Ability to handle difficult or irate customers with professionalism
- Excellent communication and active listening skills
- Strong attention to detail and organizational abilities
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Ability to multi-task, including speaking with customers while documenting notes
- Experience with skip-tracing preferred
- Bilingual (Spanish) a plus
- Monday–Friday, 8:00 AM – 5:00 PM, with occasional Saturdays
- Onsite role in Scottsdale, Arizona
- Office environment with a high volume of phone-based communication
- Fast-paced, team-oriented setting
Submit your application for consideration. Due to high application volume, only qualified candidates will be contacted for next steps.
- Principals only. Recruiters, please don't contact this job poster.
- Do NOT contact us with unsolicited services or offers
Salary : $19 - $21