Customer Service / Order Entry Representative

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Customer Service Representative

Elgin, IL (Hybrid)

Compensation: $60,000 – $65,000

Our client, a well-established and growing packaging/distribution company, is seeking a Customer Service Representative to join their team. This Customer Service Representative role is ideal for someone ready to step in and make an immediate impact.

Why This Customer Service Representative Role

• Stable, privately held company with strong leadership and long-term growth
• Opportunity for internal advancement (proven track record)
• Customer-focused, team-oriented environment
• Modern, recently updated office space
• Excellent 401(k) and strong company stability
  
  

Responsibilities

• Process 5–30 daily orders via phone, email, and sales reps
• Communicate with vendors and internal sales teams to ensure timely fulfillment
• Track and expedite orders to meet delivery timelines
• Resolve customer discrepancies and provide product support
• Maintain pricing updates and generate daily order/shipping reports
  
  

Qualifications

• 5 years of customer service experience, preferably in manufacturing or distribution
• Strong communication skills and ability to handle high-volume activity
• Detail-oriented with solid data entry and organizational skills
• Proficiency in Microsoft Office (ERP experience a plus)
  
  

This Customer Service Representative opportunity is perfect for someone who thrives in a fast-paced, customer-focused role and wants to grow within a stable organization. If you’re a driven Customer Service Representative, apply today!

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