Customer Service Representative - Order Fulfillment

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

• Serves as primary point of contact for and liaison for Sales & Aftermarket, supply chain and manufacturing.
• Collaborate with Supply Chain and Manufacturing to establish schedules and plans that allocate available resources to best client customer needs.
• Coordinate and support global standardization, including KPIs, SOPs, and planning tools, etc. working with the regions to drive performance improvements and implement scalable business processes
• Tight relationship with Black Belt Team to expand Continuous Improvement projects
• Create and drive continuous improvement of world-class demand management
• Business system excellence, (SAP / QAD)
• Coordinate with stakeholders to troubleshoot and resolve workflow bottlenecks, assist in the resolution of key supply/demand and service issues
• Notify Planning and Manufacturing teams of significant forecast or capacity changes in a timely basis
• Assist with the coordination, facilitation, and documentation of regularly scheduled planning meetings
• Monitor the demand plan performance throughout the month to provide detailed input to Sales, Operations, Finance and Supply Chain.

Qualifications

• High School Diploma or Equivalent is required.
• Bachelor's degree in business administration or related field is highly desirable. 
• Good understanding of Sales, Service, Manufacturing, Supply chain and data support systems.
• Must have good communication, collaboration, and stakeholder management skills.
• Logical, measured and process driven individual with strong decision making and problem-solving skills.
• Advanced Excel skills and data analysis, and experience producing KPI reports.
• Ability to operate at multiple levels within John Crane internal stakeholders.

***Open to internal candidates outside of Morton Grove, IL.***

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)