What are the responsibilities and job description for the Customer Experience Coordinator position at CFS?
Greater Shelton, CT Area
Fully Onsite | Monday–Friday | 8:00 AM – 5:00 PM
$50-60k
A well-established manufacturing organization is seeking a Customer Experience Coordinator to support its growing operations team. This role is perfect for someone who enjoys building strong customer relationships, managing the details behind the scenes, and ensuring a seamless order experience from start to finish.
This is a fast-paced, highly collaborative environment where attention to detail, responsiveness, and strong system navigation are key to success. If you thrive in a role where customer interaction meets operational execution, this could be a strong fit.
Key Responsibilities
Fully Onsite | Monday–Friday | 8:00 AM – 5:00 PM
$50-60k
A well-established manufacturing organization is seeking a Customer Experience Coordinator to support its growing operations team. This role is perfect for someone who enjoys building strong customer relationships, managing the details behind the scenes, and ensuring a seamless order experience from start to finish.
This is a fast-paced, highly collaborative environment where attention to detail, responsiveness, and strong system navigation are key to success. If you thrive in a role where customer interaction meets operational execution, this could be a strong fit.
Key Responsibilities
- Serve as a primary point of contact for a portfolio of business accounts, building and maintaining strong client relationships
- Process and manage customer orders from receipt through fulfillment, ensuring accuracy and timeliness
- Monitor open orders and proactively communicate updates, changes, and timelines to customers
- Respond to customer inquiries and resolve issues related to order status, product availability, and delivery schedules
- Partner with internal teams including operations, inventory, and sales to ensure smooth order flow
- Maintain accurate records and reporting within internal systems and customer platforms
- Support daily account activity in a fast-moving, process-driven environment
- 2 years of customer service, account coordination, order processing, or related experience
- Strong communication skills with a customer-first mindset
- Ability to manage multiple priorities while maintaining a high level of accuracy
- Comfortable navigating systems and learning new technology quickly
- Strong organizational skills and attention to detail
- Positive attitude, strong work ethic, and ability to thrive in a structured onsite environment
- Experience in manufacturing, distribution, logistics, or product-based industries
- ERP system experience
- CRM or ticketing system experience (Salesforce, Zendesk, Freshdesk, etc.)
- Reporting or dashboard exposure
- Experience supporting business-to-business customers
- Join a stable and growing organization with an established customer base
- Work alongside an experienced, collaborative team
- Gain valuable experience in customer operations and account support
- Opportunity to contribute to process improvements and operational efficiencies
- Strong exposure to business operations and customer relationship management
Salary : $50,000 - $60,000