What are the responsibilities and job description for the Collections Specialist position at CFS?
Bilingual Collections Specialist
Base Salary: $55,000–$60,000 Monthly Bonuses UNCAPPED Commission
Hybrid – Chicago, IL (In Office Tue–Thu, Remote Mon & Fri)
A growing financial services organization is seeking a motivated Bilingual Collections Specialist to support both third-party and in-house recovery efforts. The company delivers working-capital solutions to small businesses and is known for its collaborative, light-hearted culture where new ideas are welcomed and impact is immediate.
Role Overview
As a Bilingual Collections Specialist, you will split your time between managing relationships with third-party collection partners (60%) and supporting internal collections activities (40%). This role requires analytical thinking, strong communication skills, and the ability to drive positive results across a diverse portfolio.
Key Responsibilities
Third-Party Partnerships (60%)
#INDEC2025
Base Salary: $55,000–$60,000 Monthly Bonuses UNCAPPED Commission
Hybrid – Chicago, IL (In Office Tue–Thu, Remote Mon & Fri)
A growing financial services organization is seeking a motivated Bilingual Collections Specialist to support both third-party and in-house recovery efforts. The company delivers working-capital solutions to small businesses and is known for its collaborative, light-hearted culture where new ideas are welcomed and impact is immediate.
Role Overview
As a Bilingual Collections Specialist, you will split your time between managing relationships with third-party collection partners (60%) and supporting internal collections activities (40%). This role requires analytical thinking, strong communication skills, and the ability to drive positive results across a diverse portfolio.
Key Responsibilities
Third-Party Partnerships (60%)
- Serve as the main liaison with external collection agencies.
- Conduct monthly performance and strategy meetings.
- Provide regular reporting and account-health analysis to leadership.
- Monitor progress and ensure timely movement on delinquent accounts.
- Support inbound/outbound calls, negotiations, and settlements.
- Develop reconciliation plans and review daily NSF return-payment lists.
- Perform skip tracing and assist with process improvements.
- 3–5 years of collections experience, including third-party exposure.
- Strong analytical and problem-solving abilities.
- Proficient in Word, Excel, Pacer, and SharePoint.
- Excellent communication skills; able to articulate clearly and professionally.
- Bilingual in Spanish required.
- Notary is a plus (or willingness to become one).
- Expanding company with genuine room for advancement.
- Competitive compensation with lucrative monthly bonus opportunities—senior team members have averaged $20,000 in annual bonuses.
- Medical (BCBS), dental, vision (MetLife), unlimited PTO, and 401(k) with match after 60 days.
- Hybrid schedule, small and collaborative team, and an upbeat, supportive environment.
- Your ideas count—easy to influence change and improve processes.
#INDEC2025
Salary : $55,000 - $60,000