What are the responsibilities and job description for the Collections Specialist position at CFS?
$62,000 to $73,000
Why Work Here
Primary Duties And Responsibilities Of INTERNATIONAL Collection Specialist
Why Work Here
- Small, close-knit team
- Very tenured employees
- Hybrid role: only 2 days in office
- Room for growth in department and within company
- Employee centered organization; prefer to grow employees internally
- Handling and follow up on delinquent customer accounts within the robust International portfolio for the purpose of collecting payments on overdue invoices.
- Primary collections focus on delinquent customer accounts located in the Middle East.
- Providing overall collections support for the International Region Leaders
- Providing overall collection support (REVIEW, ANALYSIS, RECONCILIATION) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances.
- Providing overall support within the Customer Financial Services Team r
Primary Duties And Responsibilities Of INTERNATIONAL Collection Specialist
- Collection of delinquent International accounts with complex Bill To/Ship To relationships primarily focused within the Middle East
- Responsible for developing professional relationships both internal and external including direct collaboration with Region Leaders,
- Analyze payment trends to provide the appropriate customer credit limits
- Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL’s and upper management.
- Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit/debit adjustments, write-off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution.
- Responsible for the coordination and completion of customer special handling requests. (i.e. custom invoices, payment plan agreements, customer portals…)
- Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion.
- Adhere to the collection strategies within Oracle including maintaining accurate, factual commentary of customer collection history.
- Determine ways to improve DBO within the International portfolio.
- Understands and demonstrates Core Values.
- Collaborate with CSF Staff, Collection Supervisor, CFS Sr. Manager on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio.
Salary : $62,000 - $73,000