What are the responsibilities and job description for the Bilingual Customer Service Representative position at CFS?
Job title: Bilingual Customer Service Representative
Location: On-site in Hudson, OH
Schedule: Monday–Friday
Salary: $43,000 - $46,000 depending on experience
Why This Opportunity Stands Out
Location: On-site in Hudson, OH
Schedule: Monday–Friday
Salary: $43,000 - $46,000 depending on experience
Why This Opportunity Stands Out
- Manufacturer and distributor that focuses on delivering exceptional service to support distributor success
- Believes strong service builds trust and leads to shared growth and achievement
- Your voice matters—ideas are encouraged and valued
- Flexible, supportive work culture
- Opportunity to grow and take on more responsibility over time
- Communicate with customers via phone, email, and chat in both Spanish and English
- Assist with product/service questions, order issues, billing inquiries, and general support
- Handle and resolve customer complaints with empathy and professionalism
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal departments to ensure customer needs are met
- Stay up-to-date on company products, services, and policies
- Fluent in Spanish and English (spoken and written)
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with basic computer applications and CRM systems
- Ability to multitask and manage time effectively
- High school diploma or equivalent (college degree a plus)
Salary : $43,000 - $46,000