What are the responsibilities and job description for the Customer Service Manager position at CFS?
Salary: $75,000-$85,000
Location: Morgantown, WV
Why This Opportunity Stands Out
Location: Morgantown, WV
Why This Opportunity Stands Out
- Lead and influence the customer experience strategy across a growing organization
- Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
- Drive process improvements that directly impact customer satisfaction and business performance
- Play a key role in strengthening customer relationships and resolving complex issues
- Gain exposure to manufacturing operations and ERP-driven business processes
- Opportunity to mentor, develop, and lead a customer service team
- Partner with cross-functional leaders to improve efficiency and service delivery
- Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
- Stable leadership position with direct impact on customer retention and company growth
- Oversee daily customer service operations and team workflow
- Manage customer inquiries related to orders, pricing, invoices, billing, and account management
- Review and process customer orders while ensuring accurate account information
- Resolve escalated customer concerns and implement service improvements
- Collaborate with internal departments to address customer and operational challenges
- Track service metrics, generate reports, and establish customer service goals
- High school diploma required; Bachelor's degree preferred
- 5 years of customer service experience
- Prior customer service leadership or management experience preferred
- Experience with ERP systems in a manufacturing environment preferred
- Proficiency with Microsoft Office and Google Workspace applications
Salary : $75,000 - $85,000