Inside Sales Representative – Salesforce Administrator

Inside Sales Representative – Salesforce Administrator

Charlotte, NC- Local candidates Only- Must have fully executed GC or US Citizenship

If you enjoy blending sales, technology, and problem-solving, this role gives you the opportunity to do all three in a meaningful way.

We’re looking for someone who thrives in a fast-paced environment where you’re not just supporting sales, you’re actively shaping how the team operates through Salesforce optimization, customer engagement, and data-driven decision making.

What You’ll Be Doing

You’ll play a key role in both customer interaction and CRM ownership, giving you visibility across the full sales cycle:

• Act as a primary point of contact for customers via phone, email, web, and LinkedIn
• Generate and manage quotations for new and existing opportunities
• Handle inbound inquiries and provide product/service guidance
• Manage RMAs (returns) and coordinate with production to drive resolution
• Own and drive customer projects from initial contact through order completion
• Identify and develop new business through inbound leads and outbound prospecting (calls email)
• Research accounts, identify key decision-makers, and build engagement strategies
• Grow existing accounts while uncovering new opportunities

Salesforce & Technical Ownership

This role goes beyond traditional inside sales; you’ll be the go-to resource for Salesforce administration and optimization:

• Configure and customize Salesforce to align with business needs
• Manage user accounts, roles, and permissions to ensure proper access and data security
• Build and maintain reports and dashboards to support sales performance and decision-making
• Monitor system performance and troubleshoot issues
• Train and support users to improve adoption and efficiency
• Stay current on Salesforce releases and new functionality

What Makes You a Strong Fit

• 3–5 years of experience as a Salesforce Administrator or Super User
• Strong understanding of CRM systems (Salesforce or similar platforms)
• Ability to translate technical concepts into clear, user-friendly communication
• Experience balancing customer-facing sales responsibilities with technical system ownership
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Confident communicator with solid negotiation and relationship-building skills
• Comfortable working across teams and with different personality types
• Detail-oriented with a strong sense of accountability

Bonus if you have:

• Experience reading or editing technical drawings
• Background in manufacturing, industrial, or technical product environments

Why This Role Stands Out

• You’re not siloed, you’ll have end-to-end visibility across sales and operations
• You’ll directly impact how the sales team functions through Salesforce improvements
• A mix of technical ownership customer interaction, keeping the role dynamic
• Opportunity to influence process improvements, reporting, and overall sales effectiveness

If you’re someone who likes being both customer-facing and technically hands-on, this is a unique opportunity to step into a role where you can make an immediate impact.