What are the responsibilities and job description for the Service Desk Technician position at CEI?
Service Desk Technician
Job at a Glance
- Title: Service Desk Technician
- Location: Columbia, SC (Onsite 4 days a week)
- Contract: W2 only, 6 month contract to hire
- Pay: $25-$35/hour optional medical, dental, vision, 401(k) match
Overview
The Service Desk Technician will be responsible for monitoring, managing, and maintaining computer systems for multiple clients. This role involves providing remote and on-site support, handling a variety of network and system management tasks, and ensuring optimal performance of client IT environments.
Responsibilities
- Administration of Windows servers in SMB environments
- Batch and PowerShell scripting
- Server deployments and migrations
- Group Policy creation and maintenance
- Make recommendations for hardware and software upgrades
- Configuration and deployment of SMB class routers, switches, and access points
- Configuration and troubleshooting of site-to-site VPN connections
- Monitoring and maintenance of network attached devices such as NAS devices, printers, and camera systems
- Provide remote support for desktops, laptops, printers, servers, and other computer-related devices
- Provide on-site support at client locations
- Onsite 4 days a week, with 5 calls per day (total of 20 calls daily)
- Handle Level 2 Service Desk support using the ITSM Tool Team Dynamix
- Support enterprise-level Windows 10-11 environments
Required Skills
- Experience with Windows Server management in SMB environments
- ITSM - Team Dynamix
- Proficiency in Batch and PowerShell scripting
- Knowledge of server deployment and migration processes
- Familiarity with Group Policy creation and maintenance
- Ability to configure and troubleshoot network devices including routers, switches, and access points
- Experience with VPN configuration and troubleshooting
- Monitoring and maintenance of NAS devices, printers, and camera systems
- Remote support skills for desktops, laptops, and peripherals
- Experience with enterprise-level Windows 10-11 environments
- Ability to handle Level 2 Service Desk support using ITSM tools
- Strong troubleshooting and customer support skills
Preferred Skills
- Experience with network management and hardware/software upgrade recommendations
- Knowledge of SMB network configurations
- Experience supporting enterprise IT environments
- Ability to handle multiple calls and support requests efficiently
Why Should I Apply?
This role offers the opportunity to work in a dynamic environment supporting multiple clients with a focus on Windows server and network management. If you are experienced in enterprise-level IT support and enjoy troubleshooting, this position is an excellent fit.
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
Salary : $25 - $35