Digital Distribution Coordinator (VOD)

Digital Distribution Coordinator (VOD)

Job at a Glance

• Schedule: Thursday–Sunday, 10-hour shifts, 10am-6pm or 11am-7pm
• Location: Centennial, Colorado 80122

• Role Type: Contract, Entry-Level

• Environment: Fast-paced, customer-facing operations

• Focus: VOD / Digital Content Distribution & Troubleshooting

• Pay: $30/hr on W2

About the Team

This team supports video-on-demand (VOD) and digital distribution operations for major networks, cable providers, and streaming platforms. They work closely with partners to receive upcoming content schedules, validate required metadata, and ensure content is delivered accurately to various digital endpoints.

Endpoints include major distributors and platforms such as cable companies and streaming services (e.g., Verizon, Charter, Cox, Roku, Amazon, YouTube, and others).

Each team member supports specific network accounts and serves as a key point of contact for operational issues.

Role Overview

The Digital Distribution Coordinator will support the end-to-end delivery of VOD content across multiple platforms. This role is responsible for validating metadata, troubleshooting delivery issues, opening and tracking tickets, and communicating updates back to network partners.

This is a customer-facing role, requiring strong communication skills, attention to detail, and the ability to troubleshoot issues in a fast-paced environment.

Key Responsibilities

• Review and validate incoming content schedules and metadata from network partners

• Reconcile metadata and content requirements across multiple digital endpoints

• Ensure all content is delivered accurately and on time to the correct platforms

• Troubleshoot technical and operational issues related to content delivery

• Open, track, and manage tickets to resolution using internal systems

• Communicate status updates and issues clearly to network partners and internal stakeholders

• Maintain accurate tracking and reporting using spreadsheets and shared documentation

• Collaborate closely with account specialists, technical teams, and operations partners

Required Skills & Qualifications

• Entry-level role; open to both technical and non-technical backgrounds

• Strong organizational and multitasking skills

• Ability to troubleshoot and problem-solve in a fast-paced environment

• Excellent written and verbal communication skills (customer-facing)

• Proficiency with Excel for tracking and reporting

• Experience using Google Docs and Airtable (or willingness to learn quickly)

• Comfortable working with multiple systems and learning internal tools

Nice to Have

• Exposure to media operations, digital content, VOD, or streaming platforms

• Prior experience in customer support, operations, or account coordination

• Interest in media, entertainment, or digital distribution workflows

#INDGEN

#ZR