Technology Trainer (with law industry exp.)

Direct Hire Fulltime position for a Technology Trainer (with law industry exp.) in Nashville, TN/Atlanta, GA/Birmingham, AL/Dallas, TX

Position Summary:

The Technology Trainer delivers end-user training on all Firm-standard software and hardware for both newly hired employees and existing lawyers and staff, with a focus on professional development of legal staff; Plans for and delivers one-on-one technical training and performance coaching; Provides recommendations for the design and configuration of Firm applications with an emphasis on user experience.

Key Responsibilities:

• Plan and deliver in-person, remote, and one-on-one training to all attorneys and staff
• Coordinate follow-up training sessions
• Provide ongoing floor support as needed by end users
• Conduct new hire training and orientation
• Conduct regular workshops and training classes on technical applications and processes, along with providing professional development for legal staff
• Promote best practices and coach on how to utilize technology and related standards
• Coordinate with Human Resources about staff technical capabilities and develop learning action plans to address any issues
• Collaborate on the design, development, and review of curriculum and training documentation for applications and software upgrades
• Assist the Training Manager with the planning and development of specialized training
• Create training videos for eLearning. Knowledge of TechSmith Camtasia is a plus.
• Assist with maintenance of class schedules, attendance, and feedback in the Firm learning management system.
• Respond to special requests and coordinate response to need
• Recommend areas for improvement to achieve and deliver higher quality service to our end-users.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree, or equivalent experience, preferred
• Experience with legal applications such as NetDocuments, Litera and Intapp is required
• Previous law firm experience is required
• Experience developing e-learning is a plus
• Proficient with Microsoft Office and Adobe products, most importantly Word, Excel, PowerPoint, and Acrobat
• Possess advanced skills in the usage of the Microsoft Windows 11 operating system
• Excellent oral and written communication skills
• Accuracy, attention to detail, and good organizational skills
• Ability to work under pressure in a fast-paced environment
• Strong time-management skills and ability to multi-task
• Strong client service focus and ability to work effectively in a team environment
• Self-motivation and ability to work with minimal supervision
• Ability to exercise confidentiality and discretion
• The use of good judgment and good interpersonal communication skills
• Well-developed analytical and problem-solving skills
• Work harmoniously and effectively with others as part of a team
• A self-starter who demonstrates ownership and commitment to the job
• Display a sense of urgency, flexibility and the ability to work independently as well as in a team environment.
• Must be flexible to work over 40 hours per week, travel on occasion, accept tasks outside of normal job duties and, and be open to assume new responsibilities if the needs of the department change.
• Various physical activity may be required