What are the responsibilities and job description for the Client Services Coordinator position at Castillo Engineering?
Build What’s Next With Castillo Engineering
At Castillo Engineering, you will design utility-scale solar and battery storage projects that are shaping the future of energy while accelerating your own career in the process. We’re looking for a Client Services Coordinator who thrives on meaningful project ownership, has strong communication skills, a commitment to excellence, and a passion for supporting clean‑energy projects in a process‑driven, collaborative environment.
Why You’ll Love Working Here
We are a fast-growing, mission-driven firm where employees are trusted, supported, and given clear opportunities to advance. You will work in a collaborative environment that values mentorship, innovation, and professional growth, allowing you to develop your skills, make a visible impact, and build confidence as part of a close-knit team.
Position Overview
As a Client Services Coordinator, you’ll serve as a key liaison between clients, project managers, and engineering teams. You will manage client inquiries, maintain accurate documentation, and support the flow of project deliverables.
What You’ll Do
At Castillo Engineering, you will design utility-scale solar and battery storage projects that are shaping the future of energy while accelerating your own career in the process. We’re looking for a Client Services Coordinator who thrives on meaningful project ownership, has strong communication skills, a commitment to excellence, and a passion for supporting clean‑energy projects in a process‑driven, collaborative environment.
Why You’ll Love Working Here
We are a fast-growing, mission-driven firm where employees are trusted, supported, and given clear opportunities to advance. You will work in a collaborative environment that values mentorship, innovation, and professional growth, allowing you to develop your skills, make a visible impact, and build confidence as part of a close-knit team.
Position Overview
As a Client Services Coordinator, you’ll serve as a key liaison between clients, project managers, and engineering teams. You will manage client inquiries, maintain accurate documentation, and support the flow of project deliverables.
What You’ll Do
- Serve as the primary contact for client inquiries across phone, email, and internal systems.
- Coordinate communication across clients, project managers, engineers, and internal teams.
- Track, prioritize, and resolve customer requests efficiently.
- Maintain organized customer records and project documentation.
- Support scheduling, project updates, and coordination of deliverables.
- Prepare documents, perform data entry, and generate reports.
- Provide proactive updates on timelines, deliverables, and service requests.
- Collaborate with cross‑functional teams to improve service processes and operational efficiency.
- Monitor incoming inquiries and manage workload based on urgency.
- Assist with onboarding new clients and maintaining accurate client information.
- Ensure compliance with internal procedures and documentation standards.
- Demonstrate strong attention to detail in all communications and tasks.
- Perform additional administrative and operational duties, including limited weekend support.
- Associate or bachelor’s degree in business, communications, engineering support, or related field preferred.
- 2 years of experience in customer support, project coordination, or administrative roles.
- Experience in engineering, construction, utilities, or technical consulting is a plus.
- Excellent written and verbal communication skills.
- Strong customer‑service orientation and relationship‑building skills.
- Exceptional organization, time‑management, and attention to detail.
- Proficiency with Microsoft Office; experience with CRM or project‑tracking tools preferred.
- Problem‑solving mindset with ability to escalate issues appropriately.
- Ability to work both independently and collaboratively.
- Office‑based role with frequent interaction across project teams and client partners.
- A few hours of weekend work required each week.
- Competitive salary based on experience.
- Health, dental, and vision insurance (if applicable).
- Paid time off, company holidays, and professional growth opportunities.
- Supportive culture committed to mentorship, innovation, and continuous improvement.