LEAD SLOT SERVICES REP

Job Description:

As the Lead Slot Services Rep, you will be responsible for monitoring and supervising the Slot floor and Slot floor team members. Monitor and ensure the completion of all duties and responsibilities required of the Slot department and Club Fandango team members.  Resolve any Slot and Club team members’ conflicts that may arise on his or her shift.  Be responsible for team members’ training, disciplinary action, and performance evaluation.  Keep the Slot Shift Supervisor and Manager fully informed of all activities involving the Slot and Club Fandango team members.

Job Requirements:  

• Train and evaluate new Slot and Club Fandango team members.
• Ensure functionality and efficiency of Slot floor and its Slot employees.
• Observe and be responsible for team members disciplinary action and performance evaluation.  
• Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
• Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring assigned section.
• Be capable of handling routine customer complaints, incidents and exhibit the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Be well versed in the various property events and promotions and communicate information correctly to slot players in your assigned area.
• Understand and comply with company and departmental directives, gaming and some IRS policies and procedures.
• Order repairs of slot machines on the floor, when necessary. 
• Monitor cleanliness of all areas and address shortcomings.
• Monitor team members’ image and uniform compliance and address shortcomings.
• Assist our customers with casino promotions, change, jackpot payouts, slot machine issues, and tickets.
• Be responsible for individual employee cash banks issued at various amounts. 
• Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
• Other duties as assigned.

Education and Experience:

• Must be 21 years of age or older.
• High School Diploma and/or GED required.
• Basic computer skills with the ability to utilize MS Office applications.
• Strong leadership, able to direct, delegate and manage others.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.

Additional Requirements:

• Maintain composure and professionalism in a potentially fast-paced and stressful environment. 
• Strong customer service and teamwork skills necessary.
• Respond to common inquiries and/or complaints from guests.
• Ability to deal with inebriated customers in a courteous manner.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Excellent verbal and written communication skills.
• Must be flexible and able to work all shifts and weekends.

Required Work Cards

• Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used

• Basic computer skills
• Word documents
• e-mail
• Paycom system