Administrative Operations Manager

Carolina PRG is partnering with a growing service-based organization in the Charlotte area to identify an Operations Administrative Manager. This leadership role will oversee the administrative operations that support day-to-day business activities across multiple locations, with a strong focus on customer service, billing, order processing, scheduling coordination, workflow management, and team leadership.

This position is ideal for someone who enjoys managing administrative operations in a fast paced environment while partnering closely with operational and field teams to ensure efficient service delivery and strong internal processes

.
Responsibilitie

• s:Oversee day-to-day administrative operations supporting multiple business locatio
• nsManage and develop administrative, customer service, and operational support sta
• ffSupport billing, invoicing, order processing, scheduling coordination, and operational reporting activiti
• esEnsure workflows, documentation, and administrative processes are completed accurately and efficient
• lyPartner with operational leadership to improve communication, service execution, and overall workflow efficien
• cyMonitor operational and administrative KPIs to ensure service standards and response times are achiev
• edAssist with process improvement initiatives focused on workflow optimization, organization, and customer support operatio
• nsCoordinate across departments including operations, customer service, accounting, and logistics to support business nee
• dsHelp resolve operational and customer related issues in a timely and professional mann
• erSupport ongoing system, reporting, and process improvement initiatives across the organizati

on
Qualificatio

• ns:4 years of experience in administrative operations, customer service operations, branch operations, or operational support leaders
• hipExperience managing teams within a fast paced service, distribution, or operational environm
• entStrong background in billing, invoicing, order processing, scheduling coordination, or customer support operati
• onsExperience improving workflows, processes, and operational efficie
• ncyStrong organizational, communication, and problem-solving ski
• llsComfortable operating in a fast paced, team-oriented environm
• entProficiency in Microsoft Office and ERP/order management systems prefer
• redPrior experience supporting multi-location operations or service-based environments is a p