What are the responsibilities and job description for the Staffing Associate/Appointment Scheduler position at Carisk Partners?
About Carisk Partners, Inc.
Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.
Role Overview
Carisk Partners HeadsUp Healthcare division is looking for a Staffing Associate (Appointment Scheduler) in our Tampa, FL office to support our Dental, Doctor, and Leadership Teams. HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.
Role Responsibilities
The Pay Range For This Role Is
19 - 21 USD per hour (Tampa Office)
Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.
Role Overview
Carisk Partners HeadsUp Healthcare division is looking for a Staffing Associate (Appointment Scheduler) in our Tampa, FL office to support our Dental, Doctor, and Leadership Teams. HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.
Role Responsibilities
- First point of contact for claimant and client for all initial scheduling of medical or dental appointments – Sets the expectation
- Routinely speak with patients and providers offices simultaneously to effectively set up appointments
- Request, send, receive, and follow up on critical documentation via email and fax
- Must document and save all correspondence and documents to secured company file
- Other duties as assigned
- Medical or dental experience a plus
- Contact Center experience a plus
- High School Diploma or GED
- Cold Calling Required. Must be comfortable with cold calling.
- Ability to work well individually and in a team environment
- Ability to troubleshoot and solve problems
- Analytical ability with adept research skills
- Exceptional communication skills (written and verbal)
- Must be able to multi-task, follow procedures and have active listening skills
- Bi-lingual is a plus
- Intermediate level skills in Microsoft Outlook and all MSOffice essentials
- Must be able to adhere to company’s physical & information security standards along with training requirements.
- 10 Paid Company Holidays
- Paid Time Off
- Competitive Medical, Dental, and Vision Insurance
- Company Sponsored Life Insurance
- Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
- 401(k) Retirement Plan with Company Match
- ClassPass Wellness Program
- Employee Discount Program
- Flexible and Hybrid Schedule Options*
- Internal Education Programs and Tuition Reimbursement Options
- Internal Advancement Opportunities
- Company-Wide Diversity and Holiday Celebrations
- Best Places to Work Award Recipient 5 years in a row!
- Schedule options and work location vary between departments and management approval
The Pay Range For This Role Is
19 - 21 USD per hour (Tampa Office)
