Recovery Support Assistant

About Carisk Partners, Inc.

Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.

Role Overview

• The Recovery Support Assistant (RSA) plays a vital administrative and liaison role within the HUHC Behavioral Health (BH) Program for workers’ compensation. This position supports the successful onboarding, communication, and integration of behavioral health treating providers who deliver care to injured workers. The RSA serves as a primary point of contact for treating BH providers, ensuring that they receive timely, clear, and accurate information aligned with HUHC BH Program expectations. This role is instrumental in fostering strong internal and provider relationships, promoting clinical alignment, and supporting operational efficiency to ensure high-quality patient care.
  
  

Role Responsibilities

• Facilitate the sourcing of in-network behavioral health providers.
• Communicate attendance of patient visits to relevant stakeholders.
• Obtain all necessary clinical documentation from treating providers after each patient visit.
• Communicate determination decisions to treating providers.
• Ensure approved treatment visits are scheduled via communication with treating providers.
• Ensure treating providers are following clinical documentation standards.
• Monitor provider responsiveness and communicate any concerns regarding engagement or adherence to timelines to Clinical leadership.
• Assist with scheduling and coordination of introductory calls, case review meetings, peer-to-peer discussions, and/or training sessions with treating providers as needed.
• Promote positive provider relations by offering courteous, informed, and timely responses to questions and concerns.
• Collaborate with internal stakeholders, including Recovery Support Specialist, HUHC Intake personnel, HUHC Care Coordinator, and others, to ensure seamless communication and support throughout case lifecycle.
• Generate regular status updates regarding provider sourcing and communication activities.
• Support clinical and administrative functions as needed to advance BH program goals.
• Other duties as assigned.
  
  

Role Qualifications

• Bachelor’s degree in a behavioral health discipline.
• Prior experience working in BH field or healthcare coordination setting strongly preferred.
• Familiarity with BH documentation, provider roles, and service delivery models.
  
  

Culture And Benefits At Carisk

• 10 Paid Company Holidays
• Paid Time Off
• Competitive Medical, Dental, and Vision Insurance
• Company Sponsored Life Insurance
• Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
• 401(k) Retirement Plan with Company Match
• ClassPass Wellness Program
• Employee Discount Program
• Flexible and Hybrid Schedule Options*
• Internal Education Programs and Tuition Reimbursement Options
• Internal Advancement Opportunities
• Company-Wide Diversity and Holiday Celebrations
• Best Places to Work Award Recipient 5 years in a row!
• Schedule options and work location vary between departments and management approval
  
  

Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Pay Range For This Role Is

60,000 - 70,000 USD per year (Remote (United States))

60,000 - 70,000 USD per year (Miami HQ Office)