Client Enrollment Sales Specialist

The Opportunity

Some people hear “follow up” and think of a reminder email three days later. You hear “follow up” and you’ve already called twice, texted once, and have a voicemail script ready for the third attempt before lunch. You don’t need motivation. You need a pipeline. CareChoice Home Care is one of the fastest-growing Medicaid waiver home care agencies in the country — ranked No. 3 on the Inc. Regionals: Northeast list in 2026 — and we are hiring a Client Enrollment Sales Specialist who can convert leads into enrolled clients at a pace that matches our growth. We operate across five states. We generate more inbound leads than most agencies our size know what to do with. And we pay commission on every single one you close — with no cap, no ceiling, and no committee deciding whether you earned it. If you’ve been stuck in a role where the leads were bad, the commissions were capped, or nobody picked up the phone but you — this is the room you’ve been looking for.

Why This Role Exists

CareChoice is scaling fast. Our marketing engine generates a high volume of qualified inbound inquiries from families seeking Medicaid waiver home care services, and every one of those calls is a family making a decision about who they trust to care for someone they love. That call is the moment that matters. We need someone on the other end of the line who is warm, professional, persistent, and relentless about getting to “yes.” This role sits at the intersection of sales and service — you are closing, but what you’re closing is a family’s confidence that they made the right choice. Client enrollment is your primary engine. Retention is your secondary responsibility — keeping existing clients enrolled and preventing attrition. Both are measured. Both matter.

Primary Responsibilities

Client Enrollment (Primary)

•            Serve as the first voice a prospective client or family hears when they contact CareChoice. Your phone presence is your most important tool — warm, confident, and in control of the conversation.

•            Own the full enrollment pipeline from first inquiry through completed onboarding: initial call, eligibility verification, documentation coordination, and handoff to operations.

•            Convert inbound leads into enrolled clients at a rate that reflects both your skill and the volume we provide. You will never run out of leads. We need someone who won’t run out of follow-up.

•            Execute a disciplined, multi-touch follow-up cadence — calls, texts, voicemails — on every open lead until the case is closed or definitively lost. If a lead goes cold, it’s because they told you no, not because you stopped calling.

•            Build rapport with families, caregivers, and referral sources quickly and authentically. These are real people making emotional decisions — your ability to connect is what separates a good closer from a great one.

•            Coordinate across internal departments — scheduling, case management, compliance — to ensure every new client transition is seamless and nothing falls through the cracks.

•            Maintain detailed, real-time records of every interaction, authorization, and status update in the CRM. Your pipeline should be clean enough that anyone on the team can look at it and know exactly where every lead stands.

•            Manage inquiries and enrollments across all active CareChoice markets — Pennsylvania, Michigan, Texas, Florida, and Georgia — with an understanding that each state has different Medicaid waiver requirements.

Client Retention (Secondary)

•            Monitor active client accounts for early warning signs of attrition — missed visits, complaints, schedule changes, caregiver issues — and intervene before the client makes a decision to leave.

•            Execute proactive outreach to at-risk clients with case-saving strategies developed in coordination with the Marketing Retention Manager.

•            Contribute to department retention benchmarks and participate in strategic initiatives designed to reduce client churn across all markets.

•            Support the CareChoice Standard retention culture by maintaining consistent client communication and ensuring every enrolled family continues to feel like they made the right choice.

General

•            Occasionally represent CareChoice at external events, community outreach programs, or partner engagements.

•            Contribute to performance reporting and provide frontline insights that help the marketing team refine lead quality and messaging.

Who You Are

•            You are a closer. Not in a theoretical way. In a “I hit quota every month and the leaderboard has my name on it” way. You have the receipts or you’re building them.

•            You have excellent phone presence. You can hear hesitation in someone’s voice and know exactly how to address it without sounding scripted. People trust you within 90 seconds.

•            You are relentless with follow-up. You don’t take silence as a “no.” You take it as a “not yet.” You have a system and you work it every single day.

•            You thrive in commission-driven environments because you know the math: more effort equals more money, and nobody should put a ceiling on what you can earn.

•            You are organized under pressure. You can manage a pipeline of dozens of active leads across multiple states without letting a single one slip.

•            You are coachable but self-driven. You’ll get training, scripts, and a proven process — but you don’t need someone standing over your shoulder to make calls.

•            You genuinely care about people. This isn’t selling software. These are families figuring out how to take care of someone they love. Your empathy is what makes your persistence feel like service, not pressure.

•            You communicate directly, take accountability, and operate with zero ego.

Qualifications

Required

•            Previous experience in a commission-driven sales environment, inbound/outbound call center, healthcare intake, or high-volume customer acquisition role.

•            Demonstrated ability to convert leads through persistent, structured follow-up across phone, text, and email.

•            Strong verbal communication skills with a professional, confident, and empathetic phone presence.

•            Excellent organizational skills with the ability to manage competing priorities across multiple markets simultaneously.

•            Proficiency with CRM systems — you should be comfortable living inside a pipeline all day.

•            Proficiency with Microsoft Office Suite and standard business communication tools.

•            Ability to work full-time, in-office at our Wyncote, PA headquarters.

Preferred

•            Experience in home care, healthcare services, or Medicaid waiver programs.

•            Bilingual (English/Spanish) is strongly preferred given our multi-market client base.

•            Familiarity with Monday.com, HubSpot, or comparable CRM and project management platforms.

•            Experience working across multiple states or with multi-location organizations.

What CareChoice Offers

•            More leads than you can exhaust. Our marketing team generates a consistent, high-volume pipeline of inbound inquiries — your job is to close them, not find them.

•            An uncapped commission structure. You are not subsidizing underperformers. You eat what you kill.

•            Training, scripts, and a proven enrollment process — we will give you every tool you need to succeed. You bring the drive.

•            A seat inside one of the fastest-growing companies in home care, with direct access to executive leadership and cross-functional teams.

•            Comprehensive benefits including health insurance, dental insurance, 401(k) with company matching, paid time off, and holidays.

•            A culture that rewards results, promotes from within, and doesn’t waste your time with bureaucracy.

•            The chance to do work that actually matters. Every lead you close is a family that gets the care they need.

How to Apply

Submit your resume. If you’ve hit quota, led a leaderboard, or have numbers you’re proud of — tell us. We don’t need a cover letter. We need someone who picks up the phone.

CareChoice Home Care is an equal opportunity employer. We celebrate the backgrounds, perspectives, and experiences that make our team stronger.

carechoice.com