What are the responsibilities and job description for the IT Help Desk Technician position at Care Plus NJ, Inc.?
Location: Bergen County (Rochelle Park & between sites)
On-site & In-community: M-F 10am-6pm, flexibility, potential for evenings and Saturdays
Salary: $50-60k
What We Offer:
- Health, Dental and Vision
- Life & AD&D insurance; STD & LTD coverage
- Generous Paid Time Off
- Competitive Hourly Wages and Premium Holiday Compensation
- 403B Plan and Tuition Reimbursement
- Employee Discount and Rewards Program
Note: That's not all! We have even more benefits available. Our recruiting team will provide you with more information as you continue with your interview process. Benefit eligibility is based on the specific requirements and criteria of each plan.
Job Summary:
As the IT Help Desk Technician, you will collaborate with our Network and System Administrators to provide technical support to the agency. You will serve as the first point of contact for IT inquiries, diagnose and resolve hardware, software, and network issues, and provide support over the phone, via email, or in-person.
What You Will Do:
- Respond to staff inquiries via phone, email, in person, virtually or electronic system in a timely & professional manner.
- Diagnose & resolve hardware, software & network issues for desktops, laptops, mobile devices and peripherals.
- Ensures cases are logged, prioritized, and resolved in a timely manner.
- Install, configure & maintain operating systems & applications (Windows, Office365 etc).
- Manage user accounts, permissions & access rights in Active Directory & other systems.
- Document support interactions, solutions, policies & procedures per IT requirements.
- Assist with onboarding & offboarding processes, including device set up & account provisioning.
- Maintain inventory of IT assets, network backups, submit and keep track of vendor invoices.
- Provide orientation, guidance & training to users on how to operate new software and computer equipment.
- Maintain the latest security patches are installed & the latest software is updated.
What We Are Looking For:
- Associate's degree in IT, Computer Science, Network Administration or related technical field, from an accredited college
- 2-3 years of experience required
- COMPTIA A Certification required
- COMPTIA Network Certification preferred
Don't believe you meet all the preferred requirements? Apply anyway!
Studies have shown that women, communities of color, and historically underrepresented individuals are less likely to apply to jobs unless they meet all the qualifications. At CarePlus NJ Inc, we are committed to building a workforce that is representative of all members of our community.
Who Are We?
CarePlus New Jersey has been-and continues to be-a leader in mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered care that empowers individuals to reach their full potential and enhance their quality of life.
Care Plus follows Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by Federal and State laws.
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