What are the responsibilities and job description for the Helpdesk Engineer (Tier1-2) position at Cardinal Integrated Technologies Inc?
Role: Helpdesk Engineer (Tier1-2) (NEED LOCALS)
Duration: 3 Months
Location: Philadelphia, PA/Huntingdon Valley, PA Onsite
Interview process: Teams video followed by in-person.
Job Summary
We are looking for a Senior Helpdesk Engineer with 5 years of experience providing Tier 1 2 IT support in enterprise environments. The role focuses on end-user support, troubleshooting, and maintaining IT systems to ensure minimal downtime and high user satisfaction.
Key Responsibilities
- Provide technical support for desktops, laptops, mobile devices, VoIP phones, and printers.
- Troubleshoot Windows 11, macOS, Office 365, and common enterprise applications.
- Perform laptop provisioning, OS installation, patch management, and MDM administration.
- Manage user accounts and access in Active Directory, Azure AD, and Office 365.
- Support VPN, remote access, endpoint security tools, and MFA.
- Handle IT ticketing systems, track, resolve, and escalate issues.
- Assist with user onboarding/offboarding, hardware setup, and network profile configuration.
- Provide network support, escalating complex issues to network engineers.
- Maintain IT documentation, knowledge bases, and SOPs.
Key Skills & Technologies
- Operating Systems: Windows 11, macOS
- User Management: Active Directory, Azure AD, Office 365, Google Workspace
- Support Tools: Remote Desktop, TeamViewer, ITSM/Ticketing tools
- Security: Antivirus, endpoint protection, MFA
- Networking: TCP/IP, VPN, VLAN, network connectivity troubleshooting
- Other Tools: CyberArk, IVANTI, Zabbix Server, ITIL practices
Soft Skills
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal abilities
- Customer-focused and proactive
- Ability to work independently and collaboratively
- Strong documentation and organizational skills
Salary : $30 - $40