What are the responsibilities and job description for the Contracting Services Coordinator position at Capstone Realty Professionals?
Capstone Realty Professionals is a full-service real estate brokerage specializing in residential sales and property management. Our in-house maintenance service, Valley Handy, plays a critical role in ensuring our 650 managed properties remain in top condition. We are seeking a highly organized and customer-focused Contracting Services Coordinator to oversee the day-to-day operations of our contracting and vendor services teams and be a part of building out this lucrative part of our business. This job has loads of upside potential to help scale a growing home services business with a very consistent stream of business.
This role is perfect for the person that loves a challenge in a fast-paced environment, enjoys problem-solving, and has a passion for delivering exceptional service.
What You’ll Do
Customer Service
As the Contracting Services Coordinator, you will manage all incoming maintenance requests, coordinate with technicians and vendors, and ensure work orders are completed efficiently and to the highest standard. Your key responsibilities will include:
This role is perfect for the person that loves a challenge in a fast-paced environment, enjoys problem-solving, and has a passion for delivering exceptional service.
What You’ll Do
Customer Service
As the Contracting Services Coordinator, you will manage all incoming maintenance requests, coordinate with technicians and vendors, and ensure work orders are completed efficiently and to the highest standard. Your key responsibilities will include:
- Respond to tenant and Capstone inquiries via phone, email, and text.
- Provide accurate estimates and pricing information for handyman/contracting services.
- Manage customer expectations and resolve any service-related issues.
- Receive and process service requests from tenants and the property management team.
- Assign work orders to the appropriate in-house technicians based on skill and availability.
- Communicate job details, timelines, and customer expectations to technicians.
- Monitor technician schedules and ensure timely job completion.
- Create, update, and track work orders with detailed service descriptions.
- Follow up with technicians, tenants, and property owners to ensure work is completed to satisfaction.
- Close out completed work orders and obtain customer feedback.
- Maintain relationships with vendors and suppliers for tools, equipment, and materials.
- Negotiate pricing and ensure timely delivery of necessary supplies.
- Evaluate vendor performance and seek cost-effective solutions.
- Maintain accurate records of customer information, technician schedules, and work history.
- Generate reports on service performance, technician efficiency, and revenue.
- Assist with billing, invoicing, and cost tracking.
- You love connecting with people and providing exceptional customer service.
- You thrive in a fast-paced, detail-oriented role where organization is key.
- You enjoy working independently but also love being part of a high-performing team.
- You think ahead and come up with solutions before problems arise.
- You want to work for a stable, family-oriented business that values your contributions.
- Excellent communication skills (phone, email, text, and in-person).
- Strong organizational and multitasking abilities to handle multiple requests at once.
- Customer service mindset with a proactive approach to problem-solving.
- Experience in property management, maintenance coordination, or handyman services is a plus.
- Tech-savvy, with proficiency in Google Suite and scheduling software.
- Basic understanding of handyman tasks and repair services to confidently discuss work orders.
- Competitive Salary Semi-Annual Performance Bonuses
- Healthcare Coverage
- 401K Matching Program
- Ample Paid Time Off
- A Supportive, Collaborative Team Environment