What are the responsibilities and job description for the Director of Operations and Continuous Improvement position at Capstone Realty Professionals?
Capstone Realty Professionals is growing fast — the kind of fast that requires a steady hand, a sharp mind, and someone who actually enjoys fixing things before they break. We’re looking for a Director of Continuous Improvement who lives for execution, thrives in organized chaos, and gets a borderline amount of joy from building systems that make life easier for everyone around them.
If you’re allergic to inefficiency, you speak fluent SOP, and “scaling by 300% in three years” sounds like a fun Tuesday, we should talk.
This is a long-term role in a real estate company with a 15-year track record of outperforming the market. We’re not chasing hype — we’re building something real, sustainable, and built to last. Your work will matter here.
What You’ll Own (Seriously, Own)
Strategic Operational Leadership
Competitive salary with uncapped profit-sharing potential
Health benefits
Matching 401(k)
A strong, healthy, drama-free company culture
The chance to get in on the ground floor of a mature business that’s about to scale hard
A leadership team that values transparency, curiosity, initiative, and execution
If you’re ready to help a proven team level up and build something worth talking about — without needing to talk about yourself — then you just might be our next Director of Continuous Improvement.
If you’re allergic to inefficiency, you speak fluent SOP, and “scaling by 300% in three years” sounds like a fun Tuesday, we should talk.
This is a long-term role in a real estate company with a 15-year track record of outperforming the market. We’re not chasing hype — we’re building something real, sustainable, and built to last. Your work will matter here.
What You’ll Own (Seriously, Own)
Strategic Operational Leadership
- Build and implement the policies, processes, and systems that drive scale — clean, simple, repeatable.
- Integrate all major functions of the business so the machine runs smoothly and the team knows exactly what “good” looks like.
- Align daily operations with the company’s strategic initiatives and annual operating plan.
- Lead internal and external staff with clarity, compassion, and extremely high standards.
- Oversee hiring, firing, coaching, performance conversations, and accountability.
- Protect and reinforce Capstone’s culture: Be Humble, Stay Curious, Show Up, Make The Call, Level Up.
- Identify operational bottlenecks and burn them to the ground — permanently.
- Build reporting, dashboards, and KPI structures that drive clarity and action.
- Manage critical incidents, fix the root cause, and make sure it never happens again.
- Keep an eye on cost control, efficiency, and best-practice industry trends.
- Support the development and execution of expansion plans that directly increase the bottom line.
- Ensure client and resident experience stays exceptional as we grow.
- Drive operational maturity by building a scalable foundation, not duct-tape fixes.
- 5 years of management experience with real responsibility — people, performance, and outcomes.
- Experience in an operations or CI role where you built and improved systems.
- P&L experience and an entrepreneurial mindset.
- Ability to thrive in a fast-paced, high-growth, operationally complex environment.
- A practical, data-driven thought process (you don’t guess; you measure).
- Natural attention to detail, accuracy, and follow-through.
- Real estate experience required (property management = big plus).
- Bonus points if you’ve used Follow Up Boss, AppFolio, Asana, Zapier, or similar tools.
Competitive salary with uncapped profit-sharing potential
Health benefits
Matching 401(k)
A strong, healthy, drama-free company culture
The chance to get in on the ground floor of a mature business that’s about to scale hard
A leadership team that values transparency, curiosity, initiative, and execution
If you’re ready to help a proven team level up and build something worth talking about — without needing to talk about yourself — then you just might be our next Director of Continuous Improvement.