What are the responsibilities and job description for the Tour Receptionist- Kissimmee position at Capital Vacations?
Purpose:
Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
Job Duties:
- Greet and check-in guest
- Assist guests with; collecting payments/pre-authorize payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
- Run and prepare reports opening and closing
- Answer phones
- Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
- Provide information to guests about the area, including directions and show information
- Coordinate with Sales Manager on any additional gifts to be issued for New Owners
- Prepares count and profiles of tours for the entire day
- Updates numbers to Sales Managers as more tours are added
- Communicates with Admin Manager or Leads with unusual tours/gifts
- Maintains clean lobby, stocks magazines or literature
- Other duties as assigned
Job Requirements
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED
- Prior Administrative experience
- Bilingual (English- Spanish)
Benefits:
- Medical, Dental, Vision
- 401k
- PTO
- Employee Perks
Shift:
- Full Time Schedule