What are the responsibilities and job description for the Front Desk / Tour Reception position at Capital Vacations?
Capital Vacations strives for the best!
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.
We are currently looking for the right individual to join our Administrative team.
Front Desk / Tour Reception / Gifting Department
Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
Requires availability during daytime hours – weekends required.
#CVMB
Our mission is to deliver quality vacations to our members and guests.
In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.
We are currently looking for the right individual to join our Administrative team.
Front Desk / Tour Reception / Gifting Department
Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
Requires availability during daytime hours – weekends required.
- Greet and check-in guest
- Assist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
- Resolve customer complaints
- Run and prepare reports – opening and closing
- Answer phones
- Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
- Provide information to guests about the area, including directions and show information
- Work with theater staff, and other vendors to reserve entertainment.
- Distribute vouchers for shows, and restaurants.
- Prepares count and profiles of tours for the entire day
- Updates numbers to Sales Managers as more tours are added
- Communicates with Admin Manager or Leads with unusual tours/gifts
- Maintains clean lobby and refreshment stations.
- Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to Marketing and Sales at the completion of the day
- Other duties as assigned
- Proficient in Excel and Word
- Basic computer skills
- Well organized
- Maintains accuracy
- Excellent customer service skills
- Ability to communicate both written and orally.
- Flexible schedule with the ability to work evenings, weekends and holidays.
#CVMB