Scrum Master (Finance / Banking Domain)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Onsite Location: Alpharetta, GA

Description

We are seeking an experienced Scrum Master to support multiple projects and initiatives under the Contact Center Desktop Fleet. As part of this role, the candidate is expected to demonstrate strong Scrum Master expertise and work closely with all stakeholders to successfully drive project outcomes.

The candidate will collaborate with the squad to deliver solutions for several technology initiatives and capabilities aligned with multiple business areas. This role involves working with core development teams and support teams to ensure efficient planning and execution. A strong understanding of business demands is essential to enable informed decision-making across all aspects of the team.

This position offers an interesting blend of business and technical responsibilities. Strong interpersonal skills, a collaborative mindset, and the ability to deliver clear verbal and written communication are critical. The team works extensively with other IT members across all MSWM locations. The role demands a strong work ethic and requires extensive hands-on, active participation.

The ideal candidate embodies core values such as being client-focused, leading with excellence, doing the right thing, and being team-oriented. The candidate will bring a strong understanding of Agile principles and ceremonies, expertise in collaborating across complex organizations, the ability to remove impediments, and skills to ensure steady progress toward shared goals and deliverables. Effective time management while working across multiple cross-functional initiatives is essential.

Responsibilities and Skills Required

Must have strong Finance or banking experience

A minimum of 7 years of experience as a Scrum Master, along with project management experience and a proven track record of successful delivery in the Financial Services domain

A change agent with a passion for collaborative teamwork to support teams and deliver exceptional outcomes

Experience working in Agile teams with a solid understanding of Agile practices

Proficiency in facilitating Squad and Scrum meetings to ensure they are solutions-focused

Experience guiding Agile teams in establishing and adhering to norms and best practices

Ability to collaborate with team members to identify solutions for challenges and roadblocks

A continuous improvement mindset and dedication to identifying creative ways of working

Ability to influence behavior without relying on formal organizational authority

Strong commitment to cross-functional collaboration, communication, and breaking down silos

Work directly within a squad to drive performance using Agile values, practices, and processes

Partner with the Product Owner to support backlog management and facilitate Agile ceremonies such as stand-ups, sprint planning, and retrospectives

Monitor team performance using squad metrics dashboards and identify continuous improvement opportunities to enable smarter and more effective ways of working

Provide transparency to the Fleet Delivery Lead regarding risks, blockers, and impediments during Scrum of Scrums meetings, and recommend mitigation strategies for efficient operations

Conduct squad assessments to ensure Agile principles and best practices are consistently followed

Partner with Product Owners to plan quarterly IBRs, focusing on Strategic Objectives, Initiatives, and Capabilities aligned with the business roadmap, including prioritization and execution of modernization and hygiene work items

Participate in all Squad and Fleet ceremonies, including Scrum of Scrums, IBR planning, IBR check-ins, and Fleet demos

Serve as a squad coach by communicating proactively and providing recommendations to continuously improve squad effectiveness

Ensure Jira hygiene is maintained daily, maintain existing Jira dashboards, and create new, insightful dashboards to communicate data and drive performance improvements

The base compensation range for this role in the posted location is: $100000 to $130000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

Life and disability insurance

Employee assistance programs

Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.