Scheduling and Route Optimization Engine Architect

Architect a bulk scheduling and route optimization engine capable of assigning hundreds of inspection appointments across multiple claim handlers

Design algorithms that:

• Minimize overall drive time and travel distance

• Balance workloads equitably across handlers

• Respect handler availability working hours and appointment lengths

• Incorporate realtime and nearrealtime location data to improve dispatch accuracy and responsiveness during CAT events

• Support both CAT and nonCAT scheduling scenarios including surge capacity planning

• Scheduling Optimizer Core Focus Area

• Define the endtoend design for an optimizer that

• Ingests unscheduled claims within one or more territories

• Evaluates each handlers open calendar slots

• Calculates travel times between handler locations and claim addresses

• Generates optimized schedules automatically

• Enable scenario based optimization eg fastest response vs workload balancing

• Ensure the solution is scalable resilient and performant under peak CAT volumes

• Application Integration Design

• Collaborate on building a new Angular based web application that manages

• Inspection appointment creation and scheduling

• Status tracking and calendar views

• Outlook enterprise calendar integration

• Manager oversight dashboards and schedule controls

Define integration patterns with

• GIS and mapping services

• Traveltime and routing APIs

• Claims systems and handler profile systems

• Ensure clean separation between UI optimization logic and downstream integrations

Stakeholder Collaboration Governance:

• Work closely with claims business stakeholders product owners and engineering teams to translate operational needs into technical designs

• Lead architecture discussions design reviews and technical decisionmaking

• Provide guidance on best practices for optimization scalability and cloud native design
  

Required Qualifications:

Technical Expertise:

• Proven experience designing scheduling routing or optimization systems preferably in logistics field services or insurance claims

• Strong understanding of:

• Route optimization and scheduling algorithms

• Geospatial concepts distance drive time proximity

• Constraintbased and heuristic optimization approaches

• Experience designing cloudnative architectures AWS Azure or GCP

• Hands-on experience with APIdriven eventbased or microservices architectures

• Application Platform Skills

• Experience with modern web applications ideally Angular or comparable frameworks

• Familiarity with calendar systems and integrations eg OutlookExchange or similar

• Experience with mapping and routing services eg Google Maps HERE Mapbox or equivalent
  

Domain Soft Skills:

• Prior experience in insurance claims field inspections or workforce management is highly desirable

• Strong analytical and problemsolving skills especially in highpressure scenarios like CAT events

• Ability to translate complex operational challenges into scalable technical solutions

• Excellent communication skills and ability to work with cross functional teams
  

Nice to have Skills:

• Experience with real time or near real time optimization systems

• Exposure to AIML enabled optimization or agent based models

• Familiarity with largescale dispatch systems used in logistics or ondemand delivery platforms

• Experience designing manager focused oversight reporting and control interfaces
  
  

The pay range that the employer in good faith reasonably expects to pay for this position is $42.07/hour - $65.73/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $42 - $66