Apple Frontline Support Lead engineer / TPM

Key Qualifications:

• Hands-on experience with VMware Horizon / Omnissa Horizon Client

• User accounts management across multiple account types

• Troubleshooting SMB/CIFS network share access and managing mapped drives

• Working knowledge of Siemens NX and Teamcenter

• Application deployment & software management

• HPC Cluster Administration

• Knowledge of Excel, Word and Powerpoint or similar tools

• Good verbal and written communication skills in English, with an ability to work with different constituencies operating at various skill levels

• Thrives in a dynamic work environment, both independently and as a part of a team
  

Desirable Qualifications:

• FEA & Simulation software knowledge such as Ansys products: Mechanical, Maxwell, HFSS, EDT, OpticStudio/Zemax, Additive Suite, EMC Plus

• Networking & VPN diagnosis

• Troubleshooting macOS-specific Horizon/Omnissa client issues

• Understanding of automated onboarding bots and experience debugging automation failures
  

Key Responsibilities:

• Own end to end MCAD user support, service reliability, and operational delivery for engineering applications and virtual desktop environments, while acting as the technical interface between users, infrastructure teams, app vendors, and automation platforms.

• Own end to end MCAD service delivery, acting as the primary escalation lead for Horizon, NX, Teamcenter, Ansys, and related tools.

• Lead operational support for VMware/Omnissa Horizon (Windows & macOS), ensuring performance, stability, and user experience.

• Oversee deployment, upgrades, and lifecycle management of MCAD and simulation applications.

• Coordinate HPC cluster access, job execution issues, license usage, and capacity constraints with infra teams.

• Manage user accounts, entitlements, licenses, and SMB/CIFS file share access across platforms.

• Drive troubleshooting of network, VPN, and connectivity issues impacting VDI and MCAD workloads.

• Own and improve automated onboarding workflows; debug and resolve automation failures.

• Act as TPM across infra, application, security, and vendor teams to manage dependencies, changes, and risks.

• Maintain clear documentation, metrics, and executive ready status reporting on incidents and service health."
  

Mandatory skills:

• Hands-on experience with VMware Horizon / Omnissa Horizon Client

• User accounts management across multiple account types

• Troubleshooting SMB/CIFS network share access and managing mapped drives

• Working knowledge of Siemens NX and Teamcenter

• Application deployment & software management

• HPC Cluster Administration

• Knowledge of Excel, Word and Powerpoint or similar tools

• Good verbal and written communication skills in English, with an ability to work with different constituencies operating at various skill levels

• Thrives in a dynamic work environment, both independently and as a part of a team
  

Optional skills:

• FEA & Simulation software knowledge such as Ansys products: Mechanical, Maxwell, HFSS, EDT, OpticStudio/Zemax, Additive Suite, EMC Plus

• Networking & VPN diagnosis

• Troubleshooting macOS-specific Horizon/Omnissa client issues

• Understanding of automated onboarding bots and experience debugging automation failures
  

The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $37 - $58