Host - Canopy

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as 'friendly enthusiasts,' that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy's 'Positively Yours' service culture is a kept Brand promise, delivering a consistent 'Positive Stay,' where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

This position plays a major role in the hotel's Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends.

Essential Functions

• Greets and seats guests, presents menus to guests, informs them of any specials
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations
• Runs the floor plan board
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available
• Cleans, organizes and stocks menus at host area
• Answers phone and answers questions concerning the menu and restaurant
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience
• Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
• Quickly clears and resets tables
• Maintains restaurant, bar, and restroom space cleanliness restrooms throughout shift
• Sweeps foyer and front entrance area frequently
• Fills to-go orders, if applicable
• Knows when to escalate situations for management intervention
• Completes other tasks and duties as assigned based on business needs
  
  

Minimum Requirements

• Previous hotel/hospitality or related service industry experience is strongly preferred
• Ability to communicate effectively and follow directions in a multi-lingual environment
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel
  
  

WORK ENVIRONMENT

• This job operates behind the bar and may be working in close proximity to co-workers
• The noise level in the work environment can be loud
• Hazards may include, but are not limited to, cuts, slipping, tripping and burns
  
  

Physical Requirements

• Must be able to sit or stand in designated work area throughout the day based on business needs
• Must have the ability to move around freely throughout the designated work area
• Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
• Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
• Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
• Must be willing and able to wash hands frequently throughout the shift
  
  

Pay Range: $16.37/hour

We offer a comprehensive benefits package to part-time employees which may include:

• Employer-paid short-term disability
• Employer-paid life insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
  
  

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

Keyword: Host - Canopy